Smartbox Moving and Storage

Boxes are very beat up, and cant even lock one of them because of the bracket missing.
Also told to call 'a couple days in advance' for pickup of the box, but they were too busy and had to schedule 2 wks out. So now our boxes will just be sitting in the back of an unsecured empty house waiting to be picked up.

Everything turned out well. I packed the boxes tight so nothing could shift. It is not cheap to store the boxes, but you are paying for the convenience. I could either rent a storage unit and haul my stuff to the storage location or load storage on my driveway. I chose convenience.

Highly price and not convenient. Need something from your box? Call a national switchboard, which will then contact the locally owned Smartbox (different ownership), and you make an appointment through a middle-person for a specified time, and you hope an appointment is available. Can you provide me with the phone number of the local, privately owned Smartbox business that is storing my stuff? No, you have to tell the national company what the issue is, and they will pass it along and have the local company reach you on their schedule. 'Can I come out one evening this week after work to get something from my box?' No. It is closed at 5:00 p.m. But what if I can't make it before then, I work? That's the way it goes. If you want a company to pick up and drop off your stuff for a short storage period between moves, maybe it's okay. But longer term with the opportunity for convenient access to your stuff, a real pain. Oh, and after I began storing my stuff with them, the company MOVED to a different location, about half an hour further from my home. Great.