Smith Dray Line Movers of Asheville

I still remember this company, after four years, as being the worst move of my life! (This after 14 military and government moves!) It was traumatic. The move came in two shipments with items lost. The local hire appeared to be under the influence, and was brought Into my new home by the driver. Working with their staff after the move was frustrating and agonizing. So much so, I’m finally writing a review four years later. I really hope they cleaned up their act, but beware!

I moved from Pompano Beach FL using Smith -Dray lines in March 2021. My contents went into storage and was delivered in June of 2021 to Hendersonville NC. I have made 7 professional moves associated with an executive relocation.

I have never had such an incompetent move. Furniture that was in perfect condition arrived scraped, scratched, gouged and missing pieces. Art work was put wire back to the front of the frame with no paper or padding in between. Broken China and crystal during unpacking, and then the person unpacking dishes lied to me and said they broke a light bulb.

“Floor protection” was put down on the hardwood and travertine floors that delaminated and left a 3 foot by yards and yards of sticky residue. When I called to report the problem the secretary tried to blame it on me! The men removing the adhesive dumped every cleaner on my floor. Nothing worked until they finally listened to me and used denatured alcohol.

During the claims process they asked for back-up data. I mailed it to them certified mailed. It is still at the post office as they have failed to pick it up.

I have NEVER dealt with a more incompetent, unprofessional group. The movers that came to FL had one individual that became so surly and belligerent that he just threw our possessions in boxes with no padding or protection.

Do yourself a favor NEVER use this moving company!

The team who came to our home to move us were professional and meticulous with our belongings which meant a lot to us as you cannot put a price tag on keepsakes, family heirlooms, and memories. We were particularly worried about our Yamaha Disklavier baby grand as it is a beautiful black player/recorder piano and moving can be tricky with those big pianos! Travis, Tad, Gary, and Logan treated our piano as if it were their own right down to packaging the music in preparation to move! And we couldn't send in this review without sharing our experience working with the ladies who coordinated our move. Sara and Dannett were aware of our deadline to move out of our home quickly in order for the new homeowners to take possession. Sara worked us in one evening to estimate the cost of our move and to get us scheduled for the move. We had a sale closing and a buyers closing all in one week. And, the buyers closing was in another state! Dannett stepped up to get us thru the paperwork and set up our payment for the move. Both Dannett and Sara were helpful in answering questions and making sure we were all set to go. We will highly recommend the moving team at Smith Dray Line to our friends in NC. Thank you all! Roland and Beverly Joy

Experience was wonderful. Easy communication and great packers. One packer “Scott” found a very valuable and sentimental piece of jewelry hiding behind the master headboard and brought it to my attention. Very honest and responsible. This is my. second move with this company and I continue to be impressed