Smooth Moves Cville, LLC Movers

DO NOT HIRE SMOOTH MOVES. Absolutely fraudulent company. I am so disappointed because I booked this company based off the good reviews. I was quoted $215 flat rate for the first two hours of the move (with the condition that any additional time would be $95 an hour, billed on the half hour). I had everything packed, disassembled and ready to go for the movers when they got there, all they had to do was move the things to the truck. The movers arrived at 10:00am and left right around 12:00pm. I remember telling myself that everything was right on time and super happy that I was only going to be charged for the two hours. WRONG. When I got the bill two days later I was charged $285 (plus a $25 deposit) for a total of $310 with the extra charge being an additional hour. I called the merchant thinking there had to be some kind of mistake and they were no help. They actually were very rude and argued with me the entire time. Their explanation being that the movers had 'clocked out' at 12:21pm and that is why I was charged the extra amount. I know for a fact that the movers were gone before 12:12pm because that is when I left with the moving truck. Before leaving I spent 10-15 minutes tidying up the apartment and locking up. Therefore the movers left right after (I mean minutes) or right at 12:00pm. I also have a screenshot showing my location in the moving truck on highway 64 when the movers supposedly 'clocked' out at 12:21pm. Regardless, I still should not have been charged the extra hour. The merchant agreed to credit back 1/2 of the charge but REFUSED to give back the whole additional hour charge. Even though I have proof that their 'clock out' system is fraudulent and they have no proof that they left after 12:00pm. Also when I asked the merchant what happens if the movers leave one minute over the two hour mark they responded that you get charged the whole extra half hour. I know moving is difficult but this is just bad business. The move itself went well and the movers did a good job with my stuff. I gave them a good tip and then was charged extra with absolutely no proof from the merchant. Very very disappointing. I would give zero stars if that was possible.

Smooth Moves assisted me and my mother transition from a single family home to an apartment. The staff took the time to help my mother sort through belongings which allowed her to decide what items to keep and which ones to donate. Smooth moves moved some items to her new apartment, some to storage and took the donated items to Goodwill. The owner is amazing to work with!

The guys who showed up were nice and seemed to understand how to move furniture. Unfortunately, on the delivery end a bin of valuable items disappeared. We saw it when it arrived in the parking lot but then had to go up to the apartment to receive the stuff and tell the guys where to put it. Somehow our bin of silverware and kitchen items disappeared and we are now out several thousand dollars worth of stuff that we need to replace. The company simply says they are not liable.

Great experience! The movers were professional and quick! They were a few minutes late due to no fault of their own but they moved quickly and I would highly recommend anyone in that area to use them!

Excellent service; came highly recommended and frankly exceeded expectations. We hired Smooth Moves to move our three bedroom house from Charlottesville VA to Richmond VA in one day. To avoid the additional hassle we requested that the company provide the truck and furniture blankets. The truck arrived at the loading destination 3 minutes early and the staff was efficient, diligent and polite