Snapbox Self-Storage

Less than 1 star if i could. Shady billing practices. Snapbox self storage Zephyhills, FL. I rented a storage unit in December. According the the letter they sent me, on January 16th they billed me $15 dollars and on January 18th they sent me a 'preliminary lein' letter. The letter stated I was more than 14 days late on payment. I received the letter on January 24th. I'm no math wizzard, but the number of days between Jan 16 and Jan 24 is not 14, in fact its 8 days from when they billed me. The lein notice was the first billing I received from them. So, I called them, not disputing that I owe the money, but wanted to discuss the manner in which they are attempting to collect (lein is a legally threatening term). Of note, they have a card on file and authorization to collect reoccuring payment, so I'm not tracking what the issue is. The manager had lots of excuses, none of them really relevant, so I told them I'd be in to clear it out, settle the $15 that I owe, and we'll part ways. Well....they locked me out. Also of note, my mom has a unit there as well...and they just DOUBLED her monthly rate.

Thank you Joe for your help and professionalism today, employees like you are hard to find so I hope you go far where you're at. I'm very thankful to have my mothers belongings in this facility, thanks again Joe.

Convenient location! Joe was super helpful In showing us how to use the lock and all that! Thanks so much!

Very easy to reserve a unit online. Convenient location. Love that it’s climate controlled.
Joe was friendly, knowledgeable, and helpful.

Val was awesome!