Southpark Storage

Great location, and price. Very nice and helpful employees

This is by far the worst experience I have ever had renting a moving truck. They are rude and try to force you to buy their insurance. No one was there when I went to pick the truck up, at the scheduled time. I had to call the # on the door and the man was rude to me. The truck was covered by my insurance and I provided them with a letter and documentation, from my insurance company, they would not except it and required me to go back to my insurance company to have them rewrite the letter to specifically state we could drive a vehicle over 12500 lbs. My insurance company did so, but said they had never heard of such a thing. The truck was filthy!! food and debris in the cab and inside the trailer was full of debris, the outside was covered in mud and there was no gas cap, which they did note on the drawing of the truck and told us it would be fine without it. When we got to the other end to drop off the truck, they said not having a gas cap gives you bad gas mileage and they immediately put a cap on it. I did call customer service and they are going to refund me a whopping $25.00 of my rental. If I was going to rent a Budget truck again I would not rent it from Southpark Storage, go to Knoxville if you have to. Honestly, I will never rent a Budget truck again! I hope everyone who has had a bad experience with Southpark Storage and Budget truck writes a review. I hope the dirty truck and the hoops they made me jump through, trying to make me purchase their insurance was worth it. I will tell everyone I know to stay away from this place.
I would have gone elsewhere if I had the time to make the switch.
We were just trying to take some furniture and a washer and dryer to our son and his wife, who just returned to the states from overseas.

Come on people have a little pride in your business.

Locally owned . Gates are always locked and properly functioning. Units are plentiful. Easy access from 411 south and William blount drive. Customers have 24 hr access to unit

First of all my reservation was for 3 pm and I get there and it is locked. There's a sign on the door with a number to call. Call the number 3 times and no answer. Someone finally shows up 30 min late and he is rude. Then he proceeds to lie to me about having to buy budget's rental insurance and screws me out of $50. So I would not recommend going with this place nor budget to rent a truck. Use uhaul even if they are more expensive because at least they are staffed during office hours and don't lie to you.