Springville Self Storage

Response to owner: I rented from you for 2 months not 2 years. I did rent from you for 3 months a few years ago.
Your policies are very clear and threatening when I started the tenancy 2 months ago. I sent the pics and emails to the account that sent me emails too. Ill post the pics of the emails in pics of this so people can see that I did do what I said I did instead of your insinuations that I am deceptive in this post.

The employee I spoke to only worked there on Saturday, who worked there Friday? The person who normally works there has worked for the company for many years. It was not one day the box was not checked, but 2 days.
The email account apparently was not checked or you would have seen the email I sent that is now 'GONE/NOT RECEIVED' even though it is the same account I regularly receive emails from you....sigh.
Please note: Apologies work much better than accusations/excuses as you have now leveled against me.

Dropped my keys off Thursday to terminate my rental. Emailed Friday at 6am with pics of drop off.
No Response.
Call Saturday, no record of my keys. Office checks and the keys are still in their drop box. TWO days no one checked the drop box or read the email...

Good thing I called. When I moved in, it was an extensive process to move out with 10 days notice or forfeit deposit. The rules were extensive on everything. What is the use of rules if they are not responding to their email or checking the key drop box at the facility?

I had also tried to go in Friday at 2pm to check on my move out and they were closed for lunch...sigh.

Friendly and helpful

Just clearing out a storage shed for a loved one who passed away. The personal were very nice.

Modest pricing for climate controlled unit; very happy so far.

Good storage, looks and feels safe and secure. Recently upped their price.