Stack & Store Self Storage

The staff was so helpful and succeeded in making what was a challenging move with several changes along the way, an easy process. The temperature controlled units are pristine, and am comfortable entrusting my “treasures” to Stack and Store’s care.

Thalia did a great job and helped me obtain a storage unit with the right size and location requested. Keep up the great work!

Facility was clean, staff was friendly, automatic calls and texts kept me on track with paying timely, climate control was kept up consistent.

UPDATE – The General Manager personally reached out after seeing this review and was sincerely apologetic. She explained that she often shovels many of the units herself and acknowledged the situation should have been handled differently by the customer service representative. Understanding our frequent use of the unit for business, she assured us we'd be added to a priority list to ensure proper care after public walkways are cleared. She also offered to re-salt our unit. Assuming this commitment is upheld moving forward, I find her response reasonable and appreciate her proactive efforts to resolve the issue. – Stay tuned.

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I’ve been a loyal customer at Stack and Store Havre de Grace since summer of 2024, and I’ve rented storage units for over two decades for my business. My overall experience was great until now. We had our first snowstorm of the season yesterday, which ended by midnight, and I visited the facility today. The lot was still in rough shape, and there was no sign of anyone returning to finish clearing it.

I understand snow removal can take time. Sometimes contractors do a few passes and then come back later to do detail work. I entered the office to inquire if the snow removal team is returning (and if so when) or if staff would handle it.

Instead of offering any reassurance, the front desk told me, “It is what it is.” The staff was polite, but showed no concern about the trouble this caused or the fact this is the worst shape I've ever seen a rental unit in the decades of I've been renting them - especially for only a max of 5' of snow.

They didn’t care if I said I might cancel my units or if I mentioned my perfect payment record. They offered no solution whatsoever.

I asked to speak with the General Manager and was told I’d have to come back tomorrow. When I wondered if there was a district manager or owner, I was met with a shrug and told to wait for the manager. This experience was awful, especially when everything else here has been smooth until this point. It is apparent they don't value customer's time, safety or business.

Pictures included showing the large areas left unaddressed.

This is far from the level of service I expected.

I’ll think twice before recommending Stack and Store Havre de Grace to anyone else.

Secure, clean, well-maintained. Will continue to use for my storage needs.