SteelSafe Storage Lenoir

Clean and safe

They changed management and sent notification rent was going up after it had already increased once before in a years time.
Now I get a notification they want proof of insurance for fire, burglary and vandalisam and if I don't show proof they are going to add it, yet I've signed noth agreeing to it.
Terrible customer service with someone who couldn't even pronounce SteelSafe properly and then couldn't figure out how to transfer me to a supervisor.
I'll be finding a different facility... Cheaper is not always better..
Now, I am supposed to wait and hope someone/a supervisor calls me back..
Just for the record, there are screws and nails all over the property parking lot and my container was full of sawdust screws and other trash when I rented it..
I also received a notice saying they had different hours, but my facility has a broken gate and his open 24/7 to anyone..

I spoke with Kimberly today and she helped me set up my autopay and shared with me other important customer information . I really appreciate her patience with me and her level of customer service! My only recommendation and this has nothing to do with Kimberly , is that going forward on company changes of any type that all changes are included on the letters and emails. I wasn’t aware that I needed to redo my autopay with the new company ,so I’m glad I called in with other questions that I had. I appreciate your company and the service you have given !! Thank you again!! Sincerely,Christine Sawyer

I've been a customer for over 3 years and the staff has always been friendly. They are very efficient and courteous every time I speak with them

Very professional, friendly, great community.