Stor It Self Storage

Best Prices in Visalia for the 6 month rental I need. Very friendly and clean Stor It units. Office Manager was very polite and friendly!

Great storage unit and security gates make it nice and safe..the lady helped with finding one in my price range

Michelle was very helpful and made the process go quickly!

The admin ladies here are super sweet and work hard to get you a great deal to match your needs & budget. Thanks ladies!

Facilities 5 stars, great RV storage, large storages, super clean and secure. Customer Service is usually decent, but this last experience was terrible.

I am a business man from the Bay Area and have some work in Visalia that required me to originally rent three and as of this month two storage units. I had tried to pay my bill by phone, but the links never work on my droid...I called 7 days in a row, no one would pick up. I set up auto pay with them, the manager did not do it (apparently she was fired), and the this month I was charged a late fee for two units. If they had picked up their phone I could have paid this.

There is no area for argument here, even if the problem was on their end. It's like 60 dollars? Really? I am going to be giving you potentially tens of thousands of dollars over the next five years, pick your battles, believe in your customers. I am not some slob moving my apartment around, I have over a million dollars of merchandise in these units.

Customer service if huge for me, so I will probably move my units to another storage facility by November/December. Will tell all friends and business associates to steer clear.

UPDATE: They called me and gave me half of my late fee money. Which also doesn't make a whole lot of sense. I will still be moving my storage as soon as possible.