879 Airport Dr, Gainesville, GA 30501
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First of all my rent was originally $89 for a 10x20. By the end of the year it was over $150 and now it’s $237. I was on auto pay for a while when all of a sudden it wasn’t without my knowledge, and was charged a late fee. Getting through to speak with the location manager generally takes days but when you want to pay there’s plenty of people to talk to. So I decided to relocate. When I started moving I found that all of my belongings were covered in heavy dust and most all of the soft goods had been eaten up by rats or something. I had two deer mounts chewed up as well. Boxes on the floor had indications of water damage, so obviously there’s no moisture barrier under the slab. So I give them an “F” all around.
A big corporation has bought them out and customer service is non existent. I was able to find the same unit elsewhere for only $107, with someone actually managing the office.
By my own mistake I bought a unit without climate control. I am leaving on a deployment for a year and needed it. In a couple hours they really went out of their way to move me and find me the unit I needed. I was even refunded for the old one and set up on a new contract within an hour. Despite it being virtually owned I received top notch service from not only the manager but also the field agent.
I needed a storage unit asap and within the next hour.