Storage King USA

I reserved on 10/21. I have yet to receive a call about details,.etc. I called the facility phone number that is listed, and it sends me to a call center. So there's nobody at the facility that I can even call to have a discussion with. So I asked the call center to please send a message that I'm waiting to know if I can move my unit in and how I go about that, / the details. I received no response. This past Thursday I went up to the facility at 9:30 when they're supposed to open and nobody was there so I put a rather large note on the payment mailbox sticking out so they could see it with my information and my reservation number and phone number, and two days later nobody has returned my phone call almost 3 days. So my original reservation was 10/21 and it is now 11/11 and I don't know what the heck is happening with this reservation.

Nice facilities

Prompt and courteous service

Wish there was a no star button. Absolutely unprofessional from local manager up to area manager. Price increases2-3 times annually. Gates don't work , more than they do work. Fence is broke in several places, has been for years.outdoir lights and cameras aren't working, haven't for weeks. You need a truck to drive thru crater infested lot. They say, price increases are to continue top notch location, um everything about place is bottom notch. Good luck, stay safe going there. Don't forget your carry for protection!!!