Storage Rentals of America

Manager is friendly and helpful. Facility is clean and convenient

TL;DR: Lady didn't tell me she had a lock on my storage for being 5 days late knowing she was not even going to be there the next day and there's no coverage at this place. I paid, got electronic access but their personal extra lock meant I couldn't work for 2 days, which cascaded into a nightmare for me.

Me: 'Hey mind if I just drop my things and then pay? I just drove from Florida. I know I am late by 5 days in my payment, my gate access is restricted.'
Jen: 'Oh no, we can't do that.'
Me:'Well I have to empty my car to uber to make some money to pay.'
Jen:'Sorry'

So I sold my starlink dish in my car and paid that afternoon. Could I access it? Nope.
I went back to empty my car to work and the automated system let me in at night.
BUT THE LOCK THAT JEN PUT ON MY BOX FOR BEING 5 DAYS LATE IN PAYMENT WAS STILL THERE.

You see, people with little lives and no power, when given just a little power, do not know how to use it like a wise man would - for good. They use it to harm others because their minds are little and petty and never magnanimous.

As a magnanimous person I look for other kind people to do business with and I am moving out of SROA. Why would I give them my money when they treat me like a criminal even though I just paid for over a year?

I've used storage all over the world. I'm very often late with payments by a bit and this is the only place that would slap a lock on you right away. Most businesses like their customers and leave the automated systems to work as they should have worked for me after I paid.

Instead I moved all the things from my car I to the stupid freight elevator whose doors haven't had a proper latch in two years. While the place smelled like a sewer outside.

When I got there at 7PM is when I found the lock and so had to move all my stuff back from the top floor back into my car and wait for Jen to arrive at 9:30 the next day - then realize if you carefully read all the way to the bottom of the hours you'll see that it's CLOSED ON WEDNESDAY.

BECAUSE JEN FAILED TO TELL ME THAT SHE PUT THE LOCK ON MY STORAGE AND EVEN IF I PAID NO ONE WOULD BE THERE THE NEXT DAY TO OPEN MY STORAGE WHEN I WAS RIGHT IN FRONT OF HER TELLING HER I AM GOING TO SELL SOMETHING TODAY TO PAY. CLUELESS. HOPELESS. Human-less. Mean.

Thanks for calling me, three days later district manager but unfortunately for me, me taking personal responsibility for being 5 days late included not working for two days so I didn't have enough to pay for my mobile bill so my phone doesn't work anymore. Oh, and of course if your phone doesn't work you can't Uber so I can't make money that way....I'll have to sell something else at price-to-sell price and pay my mobile bill so you can call me to give me the credit someone said I might get that I had to sell my starlink to pay for in the firstplace. Thanks!

Also note that the office has 4 cameras watching it while the storage areas have ZERO. This is one exit from 495, 90, 9, 20, 135, 30. Lots of folks passing by pretty easy to jump that fence and just hack away because no one will ever see you.

Rate doubled in one year.

Really good customer service