Storage Rentals of America

Miss Venita was very help in getting my storage set up and then with finalizing my payment

We used Storage rentals of America for about 3 years. We had two units. We've never missed our payments, never even late. We've spent about 17,000$ ,in total, since they like to raise their fee now and then. Up until the day we were emptying our units we had no issues. We're a military family so when transportation was arranged my husband notified the property manager and made sure she knew a truck would be coming to pack us up. He also asked if the team would be able to use the restroom on site and was told that they would be. Everything seemed fine.
But once the truck arrived that changed. Suddenly she had an issue with everyone and everything. She pulled up next to the truck and complained that we were blocking there flow of traffic and needed to go. Mind you they were in full packing mode by this time. I'm assuming she wanted us to say yes ma'am and leave but since she knew ahead of time and approved it, the team pushed on. Then she continued her drive around us because we were definitely not blocking the road. The team was in fact, denied access to the restroom on site. They had to go to KFC for their bathroom breaks, which I feel was absolutely unacceptable and incredibly rude. At one point she was getting onto the workers demanding they leave, demanding to speak to the owner. The business owner was not on site. They never are in these pack up situations. She was unreasonable at every opportunity. She even claimed one worker swore at her but she was the only one who heard it even though multiple people witnessed the conversation.
Mind you this whole time there might have been 4 other people in the entire storage facility that whole day. Our team was respectful and minded their own.
And funny enough, when she intially approached, part of the moving team didn't even want to interact with her because this wasn't their first pack up here and they knew what was coming. Apparently she enjoys harassing her client's moving teams.
I do not recommend this facility. The manager went out of her way to make an already stressful day even more stressing and upsetting.

The pinnical of customer service! Worked hard to solve the issue and was very respectful
Definitely WILL be recommending people to store there stuff here!

Good customer service very poliy and respectful

Venita was great, she showed us multiple units and helped us get signed up.