Storage Rentals of America

A mixed bag, I have used SROA now three times, units are clean and secure. It’s been a mixed bag. I had two climate controlled units where HVAC went out, I don’t know that it ever got repaired, but summer was about over so I did not pursue whether it was resolved. I live in SC so winter temps are not a real issue this far south. The third unit I rented….was a bit of a circus, no one contacted me to finalize the lease in a timely manner as they said they would. I ended up at the unit with my movers waiting with my things for SROA to sort it out over the phone and online. I waited nearly 45 minutes on the phone and executing a lease on my iPhone while my movers sat and waited in their truck. Debra from SROA was great that morning to get me in however that should have never happened, the first SROA rep I spoke with to reserve my unit simply dropped the ball big time. I called her the day before to try and see if we were ready to go, left a message, she eventually returned my call AFTER I had moved into my unit. Poor handling and handoff on her part if she was going to be out of the office. All that being said I would rent from them again thanks to Debra’s performance and customer service can do attitude. She was great!

very good company thus far. staff is available, units are clean and the price is nice.

Pablo and Liz were so helpful! We had to back a trailer in to get right next to our unit and Pablo helped us out a ton