Storage Rentals of America

DO NOT USE THIS STORAGE FACILITY!!!! My unit got broken into and ALL of my things stolen! From personal momentos from deceased family members I can't get back to clothes, electronics and more. I 100% guaranteed I was targeted just because I was out of state. A police report is filed and camera footage gotten. No property manager from the Meridian, MS location has reached out to me, I've called the 800 customer service and spoke with one of those representatives. I called that 601-300-6644 yesterday when it happened and got no answer just rung continuously. I need to submit an insurance claim if no help is received their will be a lawsuit.

3 Weeks Later Update: 11/25/24 A representative reached out to me and finally sent the required documentation for me to fill out and submit photos as well as the police report. Submitted all needed documentation and have yet to receive a response or update from that specific representative, I have emailed multiple times with no response. 12/17/24 I called both the 800 and 601 number and spoke with a resolutions representative who stated she had no incident report number for me and not even showing my claim was submitted. I emailed the same documentation to the claims department directly. If I don't have an updated response before Christmas I will be filing a lawsuit that will be 30 days with no assistance for stolen property.

The Customer Service Is Amazing And Quick And Personality is So Sweet And Upfront This is The Best Property Manager They Could of Got She Always in the office and don’t never have to wait

Gave 1 star because I had to for review. My personal belongings as well as thousands of dollars in tools was in a unit for about 2 weeks before broken into and everything of value stolen ... Even a large air compressor was left out side the unit during the theft.. this was about 20ft from their so called cameras... and no one on site period .... Definitely not a good idea!!

The Manager Goes Above And Beyond To Make Sure You Are Safe And Secure And She Gone Make Sure She Call You When Your Storage Is Due Keep Reminding Make Sure You On Time Good Energy Good Vibe Amazing Smile