Storage Rentals of America

Not horrible, for a cheaper self storage facility. The overall price, location, and business model all seem to be solid, and I only have 2 complaints worth speaking on, the first of which, is the caretaker. He/she has been known to close the access gate early and open it late, and trash is often left sitting outside the dumpster for days and sometimes weeks, even when the dumpster is empty. The 2nd complaint, is the unit insurance that you can't opt out of unless you do it in person at their physical office, however their closest office is roughly 60-80 miles away! So either change the policy to allow an online/over the phone option to opt out of the OPTIONAL insurance, or open more offices closer to individual facilities to provide better customer service. I'd love to take over as the care taker, and potentially open and operate a branch of the office in the area! Hope to see future improvements!

Nice people

Do yourself a favor and do not rent from this place.
This is the worst storage space I have ever seen! It’s dirty and needs repairs. More importantly, when I got there with a full truck my storage unit wasn’t ready. Colleen stated the original assigned unit door was broke. She was able to find another unit, same size, but it’s costs more. AND I HAVE TO PAY A TRANSFER FEE FOR THEIR ERROR. Colleen, dear, you have poor customer service skills. Please get better at your job! The main customer service people kept apologizing for the property manager at this location.
Still waiting for call back from district manager. Pure craziness.

Wonderful experience from both Melissa and Colleen. Very knowledgeable. Helped me find the right unit for my needs. Would highly recommend them.

Customer service was very professional. I was happy with the entire experience.