Storage Rentals of America

Melissa at storage rentals of America at the Demotte location was very helpful and kind
Customer service A++!!!!

I called to inquire about renting a unit & spoke to a girl named Melissa, that girl is clueless. She needs training.

Terrible customer service with our storage unit in Portage, IN. We have been out of the unit since June 2023 and have been receiving past due notices since, which have also been including late fees. We have made numerous attempts to contact someone via email and phone with no resolution. The time that we did make contact, we were told that we would be credited for being charged in July. We no longer have access to any gate code, so for us to be getting charged for this is ridiculous.

Brian was extremely patient and understanding regarding my lack of knowledge on computers. He guided me through every step and was ever so sweet. He has great phone presence and is a great asset to your business.

I’ve been a tenant with storage rentals of America and don’t have much bad to say. The staff that is in the office now are so polite, caring and professional. They are always there to assist me with any questions I have. I know Michele and I believe the boys name is Bryan. The younger boy who I believe his name was Bryan is new but so kind. And Michele assisted him when he couldn’t find my account. We got to talking and I got to know them and the boy has 3 jobs. Kudos to him for having to work 7 days a week at such a young age. I will definitely recommend this self storage company to all of my family and friends that are in need of a storage shed. I’m very satisfied with the customer service I recieve from those 2 employees. I will say rate increases would be at the top of my list for cons of SROA facilities. I think they should offer tenants a special once in a while instead of just taking more money from people who they can trust that pay there bills every month on time.