Storage Rentals of America

January 4, 2025 I tried to get into my storage unit for only the second time ever, for the second time my gate code did not work. I called and emailed but got nothing. I put up a bad review and got a message someone would contact me, it’s now January 19, 2025 and no one has contacted me. Yesterday my monthly payment came out without a problem yet I still cannot get through the gate to put my Christmas decorations away. So, not only can I not put anything in my storage unit the things in there are not available to me. I’ve had storage units in the past from another company and never had a problem like this. Go somewhere else for your storage needs.

When they took over Red Dot Storage I had auto pay set up with Red Dot, of course it didn’t transfer over and I almost lost my unit due to this.

Also, my husband is a proud Vet. SROA, who is definitely not proud Americans, took away the VA discount. That is sad!!

I was having issues with the website and Shantal was great! She was very pleasant and helped me by setting up my account an walking me through the steps I needed to take to complete my agreement and payment. She was very patient and stayed on the phone with me until I was done. Other companies can learn a lot from her CS skills. ?

Don’t recommend this storage facility. They have double the price of the unit, got it in 2019 for $90 a month and it is now $180 a month, go somewhere that will not take advantage of you like this place does.

Shaquille was extremely friendly, helpful and most importantly, patient in assisting me with my need of an additional storage unit ASAP!
Wish ALL customer representatives were so kind and professional in their daily interactions with the public! You never know on the other end of the line what dilemma and/or heartbreak a customer may be experiencing in their personal life, such as myself just losing my son!
I sincerely appreciated his kind demeanor!
May God bless him!
Cynthia Grace