Storage Rentals of America

If I could give ZERO stars, I would. This place is awful. The gate is broken so often, it feels like they're holding my belongings hostage. I would NOT RECOMMEND this place to anyone. In addition, their customer service is terrible.

Poor customer service. Site is not staffed.
Edit: The 'systems in place to assist customers promptly when necessary', I feel, is not prompt. Being told to wait a few days for an answer on when I can resume the use of the space that I rented, which was being occupied by another customer, is unacceptable.

Nice place

The storage facility is fine. The registration process was not great. I got cut off twice and had to repeat all the information that I gave the previous people. They were not clear how I was too signed my contract for the unit. I thought I was going to meet someone at their office and sign. However, all of that can be taken care of online. They just send you to a specific website. One of the people I talk to had an accent from the Caribbean. This made things very difficult as not only could I not understand her, but I had to repeat and talk very slow two or three times just so that they would understand what I was saying, and then I had to repeat to, correct them . However, some of the folks I talk to or really sharp and made things happen.