Storage Rentals of America

Shannon was a great help, super polite and professional.

Nice place

This location has changed ownership to SROA from Red Dot in the past week which would explain why the gate has not been working for the past 3 weeks. It's OK for short term. I will probably never use this location after I am done. I got a letter from SROA indicating I need to sign a lease agreement. They indicated it could be done electronically but never got a link to do it online. Only way to do it is to sign a copy pulled up from the PDF sent or add the e-signature. Therefore SROA indicates that the signed rental agreement needs to be sent to the mailbox address. I stopped by 3 days ago to check my storage space and to drop off my signed copy of my rental agreement but the mailbox was incredibly packed. No point in sending a mailed copy because unless the mailbox is emptied, no mail can fit in there and will either squander on the ground or be sent back. I sent a scanned signed copy to the email address provided in the initial letter from SROA and have not heard if that is acceptable. However, I was told by an online representative that it should be accepted but I'm doubtful. So the only way SROA can motivate me to up my score here is to 1) confirm to me via email that my rental agreement is good that was sent via email 2) confirm the mailbox is empty/ready to take in signed agreements via mail or have someone in the office on site to accept signed agreements 3) get the gate fixed at some point because why pay a monthly fee at a certain price if the gate is open, should give us a discount then for the time the gate has been kept open which right now is about 3 weeks.

I am updating my review after a conversation with Scott - The regional manager for the area. He has resolved the situation and he went above and beyond to do so. I will also be retracting my BBB complaint.

I am however, still very disappointed with how the call center at SROA handled this situation - They were very deceptive, and untruthful, - my issue, nor my information was actually passed along to property management. this is definitely something that SROA needs to look into as a business.

Hats off to Scott though - I am very impressed with his level of service and dedication to customers.