Storage Rentals of America

Do not recommend renting here. I was assigned a unit in the D block section. My unit has a lightswitch to power a lightbulb but it doesn’t work. Spoke with another renter who has a unit in the D block section. He stated that he doesn’t have the ability to use the lightbulb either. We checked with another renter who rents in the E block. He has the ability to use the lightbulb. We then checked with another renter who rents in the F block. Again, they have the ability to use the lightbulb. This means that other blocks have electricity but ours do not. I proceeded to call red dot storage customer service on 10/19/23 about it and whomever I talked with (I believe his name was Shane, Shawn, or Sean) was extremely condescending and rude. After 15 minutes of trying to explain the situation to him and explaining that we have rented at other locations by Red dot storage that had the ability to use lightbulbs, he was still not understanding. I asked for a supervisor. Waited on hold for an additional 20 minutes and the original customer service person came back on the line and said there is no supervisor available. I asked for a supervisor to call back and never ever received a call back. I can now see why red dot storage has a D- rating with the better business bureau (BBB)