Storage Rentals of America

Moved in months ago to assigned 10x10 unit. Management changed unit number. Now being charged for much larger 10x25 unit while still in small init. Very poor management and customer service. They have called and text me several times for a problem that it not my issue. I moved into 530 and they say I’m in 531 to which on paper, they have not moved me. Clearly, in this photo, there was no 528 and I moved into where they told me and now it’s becoming my problem

This is 2nd time I've rented space from this location. Easy access, clean, easy on-line procedure to rent units, affordable rates.

Web site made the process quick and easy after hours.

12/30/23 Update: After being a tenant for only 6 months, I was just informed that my rental rate would be increasing by 20%, citing increased operating costs. This feels more like a Deceptive Business Practice. A tenant is lured in with reasonable rates, moves their belongings into the facility, and then the rates start going up. The business knows how inconvenient it is to have to pack up, and find another facility to store their belongings, so the tenant is more than likely going to grudgingly accept the rate increase. If this is standard business practice, then it's time the law was changed to protect the tenant from the leasing agent. I've already reached out to our state representative in hopes they take interest in this, especially since storage facilities have been popping up all over the Chicagoland suburbs. I'd hate for anyone else in my position to be taken advantage of.

On the bright side, the building lights are finally on at night.

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The facility lights do not come on at night, so the entire facility is dark at night.

No keypad to exit the facility. I live nearby, got in, but couldn't get out. Had to hop the fence.

There are a few vehicles bring stored that are in bad shape, leaking fluids, flat tires, torn covers. I don't know if there are standards for liability etc.

Otherwise a nice, quiet storage facility.