Storage Rentals of America

This facility does bad business, they terminated my lease without my knowledge and without a reason why they charged my bank card the monthly rent so it wasn't for non payment. Then refused to let me remove my things. Don't rent here

EVERY TIME YOUR STORGE GETS BROKEN INTO I GUARANTEE THEY GONE SAY THE CAMERAS WAS DOWN . ITS NOT WORTH IT , SAVE YOUR MONEY AND GO SOMEWHERE ELSE.

Pay to store your things here and half of the time you need to access your unit, you’re unable to make it through the gate. We will be looking for new storage asap and have only been here for two months. I have things for my children in here and can’t access them when needed.

Update: 7/15/23 gate entrance broken. Called and got nowhere with them.

7/30/23 gate entrance is broken, once again. We keep things for my children in storage that we don’t need right away, but when we DO need it, we can’t access it. This is really getting out of hand. Maybe the company should look further into this issue and actually solve it instead of short term solutions each time.

Poor service I contacted red dot customer service by phone on Saturday 06/17/2023 at approximately 1:00 pm due to the fact I was unable to access the facility because the entry gate isn't working the customer service representative explained that they had already been notified about this issue and they had elevated the repair claim for a quick resolution and I would be notified by email when the repairs where completed needless to say I never received any notice so I contacted customer service again on Sunday 06/18/2023 and never spoke with a representative so I'm assuming customer service is closed on Sundays. So I contacted customer service again on Monday 06/19/2023 at 8:00 am at which time this representative for red dot explained that the gate still not working and she didn't know when the repairs would be completed because is storage facility is self operated and no staff/attended works on-site. I explained how inconvenient this issue is after driving back and forward to this facility with moving items so the representative stated call customer service before you go to the location. This is a great examples of horrible customer service.

I would not recommend this storage company. I travel many miles to access my storage and every time I try to enter the facility, the codes either don't work or the code box is not on to type in the code. I always come during their advertised access hours and when I have issues entering and try to reach a Specialist, they don't answer their phones. This has happened too many times and is extremely inconvenient. If you do decide to do business with this company, you can guarantee you will not be able to access your storage when you most need to. I am completely fed up with this location and will be removing my items asap! I've had enough and I hope no one else has to deal with the issues I've had and I've only been renting for a month.