Storage Rentals of America

Everything went along smoothly, I loved the way Caitlyn explained everything to the exact! I certainly would recommend this ? company! Happy New Year's ? everyone ???????❤️

Really easy to deal with. Employees all knowledgeable and professional.

Just a heads up… Do not rent from Storage Rentals of America. We had a unit there that was broken into and things were stolen. From the get go, they have been of no help and are making such a hassle to get the insurance claim in…
They called and wouldn’t tell me anything, just to have Andrew call them. He called them and they didn’t tell him anything, just to swing by on his way home from work and make sure everything is ok! He asked why?? And if he should be worried, they said no, just go check it out. He got home later that evening, and saw it had been broken into and the lock was missing and things evidently taken and looked thru. We decided to go and bring everything here… we couldn’t get ahold of anyone at the office, so called the Elkhart PD and made a report. They suspect it’s an inside job as there have been 200 break ins this year. We were on our second load out, and got locked in the storage gate… and had a hassle to try to get out… ended up having to leave the rest of our stuff in storage without a lock on the door. The management was not helpful at all… not apologetic, just gave us the forms for insurance, they said they wanted an itemized list of things.., we know for sure of some things taken, the tote or two that was stolen, we aren’t sure what exactly was in there. Or the bucket of Andrew’s tools. We did an itemized list and pricings of what I found online, and I had photos of other things, every time we take things to turn it it, they keep adding to what is needed…
Now they need a photo of every single item that was taken, and a price on the photo of how much it was… or it won’t count in the reimbursement… so I have to look online and find similar photos or try to find the exact items, and then put the price on it….
But what do I do about homemade items that I don’t have a photo of?? If there is no photo it won’t count in the reimbursement…. ???? WORST EXPERIENCE EVER!!!
For those who have things in storage, do yourself a favor, just in case… make a list with photos of everything you have in the unit….

This is absolutely ridiculous!!!!

I am very happy with Storage Rentals of America and Senia for helping me arrange for storage for our boat! Thank you again!