Storage Sense - East Chatham - Self Service

We highly recommend that you NOT use Storage Sense! Their facility is not maintained. The interior is dirty and always has the horrible odor of decomposing mice. The exterior is not maintained either. The driveways are dirt roads and never graded. After it snows it takes them SEVERAL DAYS to plow, making the units inaccessible. There is no “customer service.” They have no one on site and, if you call them, you get someone in Atlanta who has no idea what’s going on. They raise their prices every couple of months without giving notice. All in all, Storage Sense is a DREADFUL OPERATION.

The people who manage the East Chatham,NY storage units never answer the phones, dont take very good care of the property. Tonight I stopped by my storage unit and did not notice until it wad to late that they had not salted any part of the property. It can be used ad an ice skating rink.

This place is to be avoided at all costs. They aggressively raise prices every couple of months WITHOUT notifying the customer. They do not maintain the property. There are huge potholes in all the driveways, and they do not plow after a snowfall. And the entry driveway is on a steep hill so the unplowed roads make this place unusable in winter. There is zero 'customer service.' The 'on-site manager' is nowhere to be found and takes days to return phone calls. I'll be vacating this place soon. I have no idea how they stay in business.

The people who work here are great and very helpful. I'd give them 5 stars. My rating is for the cost of the unit, which climbed from the time Storage Sense bought out the small company who originally owned it to double what I had been paying, mostly for more and more types of required insurance they kept tacking on. With the original company, whether or not to have insurance was my choice and responsibility. Under new ownership by Storage Sense, the cost of my 10 x 10 unit rose from $80 / month to $160. On the positive side, the cost became a great motivator to finally get my stuff out of storage!

There are potholes throughout the entire storage unit area. Not all the outside lighting for the units work. My unit is completely in the dark. I have had this unit for over a year, and they have raised the rates twice.