Storage Sense - Ocean View - Self Service

Brittany, the manager, has not only shown true customer service, she has helped me with my move in and account so much during such a stressful time!!! It's so nice to find businesses with great service!!

I've been using a large unit here for 8 months, couldn't be more satisfied! Area is well kept and employees very helpful. Need to pick up some things before weekend, a very nice and accommodating employee making arrangememts to be there on Friday so I can pick up some things!! Going to help me, cant ask for better service!!

Let me start with bad, What happened to real customer service people (not call centers) ?
Tried to talk to representatives multiple times, when finally got through to a human I got a call center representative who doesn’t even work for the company.They said they would have a property manager call me back three times received that answer, no call back! Called 4th time later in day and representative must have felt bad for me and called a location himself and finally received a call back
The associate that called me back was Tyler from Marmora nj location. Very nice guy , very helpful worked out my problem. They definitely need more employees like Tyler!
With the outrageous prices they are charging now I think families are going to evaluate the belongings they are storing and just donate or dispose of rather than pay 200.00 per month for a storage unit that used to be less than 100.00. I don’t believe this is the result of covid and definitely not from over staffing the facilities.
I don’t usually ever leave reviews but I think Storage Sense needs to revisit their business plan
But keep Tyler he is definitely an asset.

Samantha was prompt in calling to get our rental unit set up and she was a pleasure to work with!