Storage Sense - Ozark

Rep was straight and to the point! She was really kind. The process was pretty quick! This is my third time renting with them! Just great service!

On site manager Marla is great! In no way should this review affect her. She is always super sweet, helpful, and provides great customer service. This is for the company itself and for their regional manager Megan Franklin. I have rented one or more units from this company since before they took over the facility. I have had a unit at this location for over 4 years! The first issue I have with them is there was an incident where a renters children set off multiple fire extinguishers, once this happened we were told that few wouldn’t be able to access our units in this building until further notice. Two weeks went by with zero communication from the company and I needed to get some things out of my unit and to also downsize to a smaller unit because I bought a new home. Marla was gracious enough to make this happen. I asked at this time if there would be any compensation for not being able to get into our unit and was told the regional manager would make that call. I was unable to access my unit for approximately 17 days, and only then was able to because of Marla and moved everything out and into a smaller unit on the property. When all of this happened I was out of the country for work and called Marla and she gave me Megans number so I called her to see if I needed to get someone over to look at things and also talked to her about what had happened and I was told by Megan that a renters children had done it and I said something about it being it being a big bill for the renters to have all of that cleaned up and Megan stated that they were going to have to foot the bill or their insurance would because they would not be able to get anything out of these customers.
Fast forward to me moving out and into a smaller unit. I was unable to finish so I left all of the trash (boxes and some things that needed to be donated) and my mother and sister went a few days later to remove these things and sweep the unit before the official move out date and my mother accidentally backed into one of the concrete poles and the corner of one of the buildings. She called me as soon as it happened and I told her to check in with Marla and let her know what happened. My mother then called me back to tell me that per Storage Scense policy that a police report needed to be filed. We were then told that we would either have to file for damages on her car insurance or pay out of pocket for the pole. We chose to pay out of pocket. This concrete pole was never installed correctly to begin with. There was no rebar in the pole. It was just a piece of pvc filled with concrete. It only caused a small dent on my mothers bumper. Been the police made a comment about it at the scene and even noted it in his police report. So we found a contractor to replace it and paid them directly at the cost of one thousand dollars.
I have no decided to move the remainder of my things out of this facility and when I called to give them a move out date I asked Marla about the reimbursement for the time when the fire extinguisher incident happened and she said she would call the regional manager and get back with me. Again Marla did a great job and called me back the very next day, but was told that regional manager Megan said no credit would be issued!
This is the reason that I am write this long review. This is 100% unacceptable from a company towards its clients. You prevented me as a renter from accessing my unit, I understand it was for safety but still was not able to get into my unit for half of the month that I paid rent for and To be told directly by regional management that they were not seeking reimbursement for their company from someone that intentionally damaged their facility and caused their customers not to be able to access something that they paid for but then to go after a customer for something that was 100% an accident is appalling! This company should be ashamed at the way that they treat their customers! There are several other option for companies in Ozark and I would advise everyone to give them your business and not Storage Scense!

Had no problems, The management team on site is excellent.

Alot of rate increases