Storage Sense - Schuylkill - Self Service

All of my belongings were very well taken care of during my time using this facility. However, we had a slight hiccup during the move out process. I called to ask about move out procedures (they were not listed on the website at the time) and was told that there was no paperwork needed from me and all I'd need to do was leave the door open as a clear indicator that I would no longer be using the unit. I made sure to remove everything from the unit before the next billing cycle and left the door open as instructed. A few days later I saw that my automatic payment had been taken out despite me following the instructions I was given. I called in for some clarification and was told that my payment had been initiated on their end and that I'd receive a refund in the next few days. A full week passed, and I had not received a refund or an update, so I called again for further clarification. I was told that the refund had not been initiated yet but that the process would be started that day. I received a full refund a few days later. I am not unhappy with the outcome or the customer service, but I do highly recommend that the facility works on their communication skills within because the whole situation gave the impression that not everyone is on the same page.

Friendly ppl. easy process.
some misques on Sam the automated help. not bad tho.

Your customer service rep was able to handle my request in a timely manner.

Storage Sense bought out the storage unit company I previously dealt with for 8 years. Great communication, easy to get ahold of and overall great experience.

I honestly had one of the best experiences I've had with any storage facility, today, then I've had, ever. Amanda, from Pottsville, was ABSOLUTELY PHENOMENAL. I was behind and was at the point were my unit would be auctioned off, she was wonderful. She was not rude, condescending, belittling, but helpful, so kind, and understanding of my situation. I wanted to get my payment to her asap, and had planned on running there right after work, well torrential downpours made driving slightly dangerous; rather than me drive there, Amanda suggested payment over the phone! Concerned for my safety! You don't get that kind of service anywhere!! She is absolutely amazing and I will not be going anywhere else. This girl is 100% THE BEST!