Storage Sense - Westerly

Bought a unit and cancelled same day due to not needing it anymore, took management 4 days to 'remember' to cancel my unit and I still havent gotten a refund 11 days later

Edit: Now that I have received my money back two weeks later, I will give a more reflective review. The management at the post road location Nick was actually very nice and helpful and the prices for their service are actually good. The spaces look to be clean and well taken care of. My main issue is the lack of urgency to return customers money back in a timely fashion. I was told that it is the district manager that is generally in charge of these things but he wasn't around to do them until 4 days after. My response to this is get more people on hand that can process these transactions or at the very least maybe not have it all fall on one person who may or may not be around to service customers properly. Never have I waited this long to receive money back, 99% of the time it's 3-5 business days and 5 is still pushing it. Tldr: they either need more people who can process transactions for their customers or they need a better system in place to better service said customers.

Storing my RV was fine. It’s the customer service that’s the problem. They don’t have someone in the office on a regular basis and I found it hard to get a local person on the phone.

Unit clean and rust free.Airport road facility Gated and well lit.Doors lift smoothly.The only down side is its toooooo expensive.