9821 Douglas Ave, Urbandale, IA 50322
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This company has been a huge scam. I never really got a free month like they advertised, and they will try and sneak a 'value coverage plan' into your contract. Got charged for an extra $20, and was like why is my bill so high? Turns out there was some 'value coverage plan' this company sneaked in there somehow that I didn't notice or was made aware of, guessing it was the chick at the counter wanting more $$$. Don't even know what it is or what it does.
Scammers, also the units are all dirty and the fence is literally falling down on their facilities. Junk place go somewhere better.
Update: now they made me change my password, and it wont let me into my account and they cancelled my autopay. These people are awful, truly. So now I can't even get into my account to reset autopay. Company is annoying, poor service, poor quality, scamming me with extra fees. Go bankrupt, there has to be better companies.
My family had a unit here. Great facility!
I was having a really bad day, and my mood changed to happy when I saw Brooke’s smiling face eager to assist me. She is always so kind and happy to help me.
Dynamite service as she answered my questions and lead me on a tour of available garages. Clear communication. Couldn’t have gone smoother.
Update: renter beware. It appears Rates will go up on a regular basis. 2 rate increases since my first post. No notice of first one and added the second increase before I received the rate increase post card. When I asked I was advised the increase was to help with ongoing upkeep of the facility. Come on…. Will be looking elsewhere.