StorageMart

I had a small storage unit for over a year at around $80 a month. It was paid on time every month. Last month they raised the rent to over $130. They sent no specific email or notification to let me know. They put the rent increase inside my monthly email statement. I didnt open my statement because 1. it comes about 2 weeks early and 2. All it said was monthly statement and I had no reason to look or any idea my rent was going up. Inside the email it just said 'next month your unit has a rental increase', didnt even specify the amount. I had no way of knowing about the increase until I was auto billed. Called and talked to a employee about pricing. They said they would look into a lower price and call me back. Agreed the increase was huge and that there were bigger stirage units available for the price i was to be billed or less. I Waited 10 days and no call. Nothing. When they didn't call back I decided to cancel, when I called to cancel the guy kept trying to sell me other units. I had to ask three times to please cancel the unit. Horrible customer service and ridiculous prices. When I went to clean the storage unit there was a dead mouse and mouse dropping all over the front of my unit and my enclosed storage tubs. Disgusting!!! We checked my boyfriends unit and found droppings in his around the corner from mine as well. Not a clean place. I stopped by the Urbandale/Windsor Heights office 3 times to talk to them and they were always gone during business hours and the be back at time sign was always either wrong or after waiting 30 minutes or more for them to return at the time on the sign they were not there.

Very nice guy

Very nice guy

Excellent, friendly and helpful manager! Clean facilities. Looking forward to being a long time customer. Check them out

Excellent, friendly and helpful manager! Clean facilities. Looking forward to being a long time customer. Check them out