StorageMart

A few months ago they changed their systems and supposedly sent an email. I was on autopay and locked out of my unit 2 months in a row and when I went in to find out why the employee Jenn C started with your account is delinquent. 'Never said how can I help you?' I responded with maybe a phone call or an email would be nice. Jenn said an email was sent yesterday. Bottom line when they change their system they took me off of autopay and then she blamed it on me. She was extremely rude and hostile and asked me to leave. I reminded her that I am the customer. I thought she was going to stand up and beat me. After a few minutes of arguing, she finally pulled up my credit card information. And asked which card I would want it on. There were two on file. I said the one it was always on. I don't remember changing anything therefore I didn't read any emails because there wasn't a need. I was on auto pay. If you change your system, it is your responsibility to contact me by phone and get the authorization. Not blame me the customer. If it wasn't so much work to move my things to another place I would never ever go back to this place. That woman was scary. I almost went to the police. That's how hostile she was. So sad that customer service has become hostile instead of trying to help the customer.

Had a great experience with Storage Mart. They were very accommodating to my needs, and very responsive to questions. Definitely recommend using their storage.

Jenn is amazing and always there to help

Great customer service definitely will be coming back

Everything went great .