StorSafe of Michigan City

Such an easy registration and move -in process at StorSafe of M.C. Rates seemed comparable for the area. It was nice to have dollies available to make the move easier.

It was my first experience and after this I'm not sure I will ever use a storage facility place again. First off there are absolutely no directions for anything and it's awful finding a unit . Also they have mice and they tore into my freezer and destroyed the electrical part and the freon part of the lines. The protection plan only covers up to 500.00 on a 1000.00 freezer . I was lucky they didn't destroy our tvs ! They also insist on a receipt for anything that gets damaged ...which is absolutely absurd even after you prove it's in your.posseion etc. They also have homeless people living in the units and in there cars . That itself makes me extremely uncomfortable. I did make a complaint but nothing was done about it. The place was filthy as well ! Two days after I closed out my unit they texted me and said I was late on my rent, they can't keep their records straight. I closed my account and sent the email confirmation back to them the same day . Not sure how management works but they suck. Also when you call about questions sometimes they lie about their answers because I asked for a copy of the protection plan addendum and the stupid lady lied and told me I couldn't have it . So unfortunately I had to call back and speak to another person. This company absolutely needs to get their crap together and do a better job !

Absolutely the worst experience of my life. They took over from Castle, cut services, raised the price by 15%, dropped the temp in a 'climate controlled' storage unit to 35 degrees, have no one answering the phone, and expect the tenants to shovel snow in front of their own units. I kid you not. Go ahead and rent here - you'll be very sorry.

When I first moved in we had snow on the ground. No snowplowing occurred in the lot and I had to wait 3 days for the lot to be cleared. I was given a discounted rate for my inconvenience that was frankly still way too expensive , but did it anyway because I was in a time crunch. Rates are high but facility is clean and nice size units.