Suburban Relocation Systems

If I can give this company 0 stars I definitely would. They basically told me I can have my stuff by a certain date and I have been sitting in an empty apartment for two weeks now and it still has not arrived. They have no idea when they will be able to deliver my stuff and it’s basically just sitting in some random storage center at the previous city I lived in. They have terrible communication and their organization is downright awful. DO NOT USE THEM.

Paintings were ripped beyond repair and nobody is answering the phone.

Moving across country can be stressful. After researching many moving companies to compare services and quotes, I decided to go with Suburban Relocations. From my first call, the staff was great. The office manager was patient, answered my questions, and assured me I would be pleased working with Aaron. During our conversation, I told her about an antique hutch that belonged to my grandmother. She was right. Aaron was just as amazing. He arrived early, was professional and assured me things would be handled accordingly. He even had notes about my concerns for my hutch. The movers were polite, professional and hard working. They were moving quickly, but carefully. They also took extra care to wrap and handled my hutch with care. Their price weren't the cheapest, nor the most expensive I found. But, for the service they provided, the professionalism from the office staff, Aaron and their employees, gave me peace of mind in my move from Dallas, TX. The service I received far outweigh the cost. I will certainly use Suburban Relocations for my next move, and highly recommend them.

Cindy the General manager of the 171 Railroad location in Lewisville, TX is AMAZING, she is an angel sent from God! I was behind on some payments and she pulled money out of her own pocket to assist with my moving truck costs and I will be paying her back within the next few weeks, she goes above and beyond to give you the BEST customer service, things went south with shipping my car through Creative Rides who is HORRIBLE and once she New about my experience with Ron the manager at Creative Rides, she called him and emailed him and said this is unacceptable and he lost their contract with them and they will no longer be working with him and she very quickly got me lined up with a different company and ALSO put $200 towards that out of her OWN pocket and refunded me the deposit of $150 that I put down with the former company Creative Rides! I can't even explain to you how helpful she has been to me, she has worked with me while she has been home and aaay from the office sick even! I will forever be grateful for Cindy and Suburban Relocation Systems!! You won't go wrong choosing them to be responsible movers shipping your items!! Love you Cindy!!!!