Suburban Relocation Systems

IF I COULD GIVE THEM 0 STARS I WOULD!!! PLEASE BE AWARE!! This company is absolutely UNPROFESSIONAL and incompetent. They love to lie to their customers. Not only do they pick and choose when they’d like to use the “ITS COVID” excuse but, they assure you a specific delivery time, have you PAY for it and then you end up NEVER delivering your things on the dates you requested/paid for. Then you’re forced to chase after them for updates. VERY VERY INCONVENIENT. OH AND DO NOT even bother trying to get fast or expedited delivery, your things will STILL TAKE ALMOST A MONTH TO ARRIVE! I will be putting in a request for reimbursement!! GOOD LUCK.

After several pick up delays and drop off delays - Suburban Relocation Systems MISSED the drop off time that was scheduled. They then proceeded to take all of my belongings back to the state I moved from and are now asking DOUBLE to deliver my furniture. This is unprofessional, unethical, and unacceptable.

Unprofessional. There's is No one to handle issues. Called the main office....no answer Got into a yelling match with a agent, surprise Sharon! Apparently me asking what happens if I'm not avaliable was too hard of a question. My job doesn't allow for me just to say I'm not coming to work....I'm not sure what business does.. but if you ask the answer they give is...we send it back to the original place and you'll pay again......what.....So I paid almost 3k to be at someone else mercy. Good times. Sharon, Who's been mentioned by name in other reviews is sweet until you've already paid for services. Then your on your own. Spend the extra few dollars for a STRESS-LESS move. These people just add the drama to an already complicated situation and what you to pay for the privilege to so. I I see why they had the 'best quote'. Management just makes excuses.

Update: Got charged double what the quote was.....do your homework. This isn't my first move....has been the worst and that's the claim to fame.

RUN, don't walk, away from this company! Save yourself the headache and the fraud. Sharon Brooks (sales associate) will tempt you with a competitive quote, but Victor Guerra (mover) will extort you for hundreds more after he's loaded your belongings on the truck. This practice is illegal. Know your rights - a binding quote cannot be increased after the truck has been loaded. These guys will try to make you sign blank estimates, which means you are essentially making out a blank check that they can fill in. Don't let them do it! They'll create fake quotes and claim you've signed them. They'll ignore your questions as they load your precious belongings onto their rickety truck. They'll refuse to let you see the inventory sheet they're working off of. They'll pose as the company owners and claim there is no one you can speak to about your complaints. They'll call nameless friends who pretend to be their bosses and threaten to unload your belongings in the street unless you pay their fraudulent charges. They will try every trick in the book, and they are often successful because we consumers have no choice but to continue with a move once the trucks have been loaded. Please, do yourself a favor and pay the slightly higher price to an ethical company. These people do not deserve to be in business and are profiting off of the desperation of customers that just want their belongings back safe and sound.