Suburban Relocation Systems

I would not used this company period. Poor communication mean. No call. No text. No updates etc. keep the customer in the dark. Can’t understand why they are in business with that service they have zero communication not reliable at alll.

Please do not give them your money. They will tell you what you want to hear then not honor it and there’s nothing you can do because they have your stuff. So unorganized, so unprofessional - it would have been significantly easier to rent a uhaul and drive it myself halfway across the country. The price was reasonable too bad they aren’t.

Our furniture was picked up on July 5th. I was told I would hear within 48 hours what our delivery date would be. I had to make several calls inquiring where our delivery was. I was told each time I would hear in the next few days. It wasn’t until July 30th that I finally received a call saying they would be there in the next day or so. The showed up without calling to say they were on their way. We were actually on our way out when they arrived. They had a UHaul truck, not a Suburban truck. I was told I was not working with a broker, another non-truth. So after our belongings were loaded from our house, unloaded into storage, again was not told about that, then loaded onto another truck to be unloaded at our residence. Our belongings were handled 4 times which is why almost every piece of furniture was damaged, one antique item was not delivered and they broke several glasses, ceramic planters, holiday items were broken. This has been an absolute disappointment, frustrating experience. When I called to let them know how unhappy we are, the response was, “what’s your email?” No apologies, nothing about letting me know what they were going to do to make it right. Their customer service was just as bad as their delivery protocol. DO NOT USE THIS COMPANY IF YOU WANT YOUR BELONGINGS DELIVERED IN A TIMELY MANNER AND NOT DAMAGED!!!
I rarely write reviews, but this experience needed to be shared.

I want to warn everyone...DO NOT USE THIS COMPANY FOR YOUR MOVES!! We had a terrible experience with this company. First of all, they quoted us a price and then when everything was on the truck, the price was $4000 more. They told us we would use 1 1/2 trucks and we had to use 2 1/2 trucks. They promised us they would deliver the extra truck within 4-5 days and it came 22 days later. We had to call Sharon everyday to find out what was going on. She would say she was going to call back and she never did. Then, when all the items were delivered, they were scratched, damaged, and broken. Our freezer had so much mold in it because they had left it in the warehouse for so long, that it is not usable. They did not use blankets to wrap things, even though they told us they would. They did not even seem to care that there was damage. In addition, they misplaced a large oriental rug, a ladder, a large black vase, a three corner drop leaf table and locked a cabinet and could not find the key. They told us the rug was in the warehouse and they were told not to bring it. They do not want to take any responsibility. Plus, we went down to our basement the next day and found an empty beer can...they even drank our beer without any permission. I repeat...DO NOT USE THIS COMPANY!! They are the worst!