Suburban Relocation Systems

STOP!!!

DO NOT USE THIS COMPANY!!!!

I would give zero stars if possible. My family and I moved last week from Virginia to South Carolina. The movers came on Wednesday March 5th and picked up all of our items. Well...almost all of our items. They did forget a hammock, vacuum and some other items. The crew lead proceeded to charge us an additional $1500 dollars more than what was originally quoted. Which is very suspicious since we sold a lot of furniture and other items between the time that we received the quote and the pick up day. We were originally scheduled to have our stuff delivered on Saturday May 8th, because we had a late closing time for our new home on Friday. However, we let the crew lead and the sales rep Sharon know that our mortgage company moved up our signing to 10:30am, so we can have them deliver at noon on Friday versus Saturday morning. Both people said that dispatch would get back to me. That did not happen. I had to keep calling, texting, and emailing...and then finally the crew lead texted me on Friday night and said that the trucks brakes needed to be repaired and our stuff wouldn't arrive on Saturday (THIS SEEMS TO BE WHAT IS TOLD TO A LOT OF PEOPLE. READ THE REVIEWS). We finally spoke to our sales rep Sharon on Saturday and she was less than helpful and rude. She said that someone from dispatch would reach out to me and let me know when we can get our stuff delivered. Sunday came and went without any updates. Monday arrived and more excuses were given. Now the crew lead, Sharron, and finally dispatch messaged me and said that the engine was having problems (THIS ALSO SEEMS TO BE WHAT IS TOLD TO A LOT OF PEOPLE). They told use that it would need to be fixed before they can send the truck out and they also told me that they couldn't rent a truck and off load everything, because non were available. Flat out lie. I run a business that rents box trucks every week. I then reached out to the Office Manager Cindy via email and phone. She didn't respond to any of my calls or emails. Clearly customer service means nothing to them. I then went back to the sales rep Sharon, the crew lead, and dispatch. They would still not commit to a delivery date. It is now 3:40pm on Thursday 5/13 and no on will call, email or text me back about our delivery date and time. We spent over $7000 on this move and we have to move into our new home without any of our items. We have had to spend a lot of money on hotels, clothes, eating out, toiletries, and more.

THIS COMPANY LITERALLY RUINED OUR SPECIAL NEW HOME BUILD MOVE IN, RUINED MY WIFES MOTHERS DAY, AND CAUSED ME AND MY ENTIRE FAMILY A LOT OF UNDUE STRESS.

So take it from me....DON'T USE THEM. I have every email, text, and call as proof that they are a horrible company.

I have moved more than 8 times during my career and my most recent move with Suburban Relocation has been the worst.
Quickly stated:
1.Less than half of my belongings were delivered on the contracted date of 1/27/20. As a result, I had to leave my apartment stay with friends and family. Eventually, when I realized that my belongings were not coming soon, I had to purchase an inflatable mattress, linen, towels, kitchenware, clothes and new recording equipment for my job.
2.The majority of my belongings did not arrive until 3/6/21, 38 days after the contracted date, despite my paying ongoing rent and utilizes of $3,528 during this period.
3.Services contracted to be provided, e.g., re-assembly of furniture, were not fully provided.
4.Damage to my belongings resulted in repair/replacement costs of $1,905.
5.Customer Service was unable to provide any visibility to the expected delivery date of the rest of my belongings and the delivery dates provided kept slipping resulting me staying home and turning down compensated projects.
6.I reached out to the Presidents of Suburban Relocation via LinkedIn asking them to call me before I pursued any public or legal complaint. I did not receive a response.
7.I am now pursuing resolution via the Attorney General Customer Complaint departments of MD (origin of move) and CT (move destination), and Better Business Bureau (BBB).
8.Note: Do not let BBB rating of A+ fool you, like it did me. Doesn’t make sense when you read the reviews which reiterate the same problems I had.

This company is great! Moved from Virginia to Texas and it was as perfect a move as they get. Arrived on time to pack and load, got my stuff to Texas in less than a week, unloaded and placed all my stuff, reassembled everything, and not a single thing was missing damaged, or broken. I hadn't moved in 25 years. Sharon handled it for me like a perfect professional, the price was right, and everyone on both ends of the move were punctual, respectful, courteous, and professional. Highly recommend Suburban Relocation Systems!!!

The 5 stars review are NOT a complete lie. I was very hesitant about the move and did a lot of research. They do lack in communication and no your stuff is not getting to your destination that same day if you are moving across country. Expect a few weeks for delivery or pay a lot more $$$ to someone else. You have to understand that they will pick up your belongings, unload it at their warehouse, re-load it to another truck with other peoples belongings, transfer it to destination warehouse, unload it there and then it will be delivered on a truck to your new destination. Overall you just have to have correct expectations and pack carefully. Can they loose some items, yes, can your items get damaged, sure. I got a quote to move about 350 cubic feet. Nothing stolen, broken, etc... Overall Louis and his team did a great job, both pickup and drop off. Cindy G (dispatcher) did a phenomenal job as well. Despite all the negative reviews here I would use this company again. If I did this myself I would have had to pay twice as much for the truck (over $3,000), ask my friends to help me move everything out of my condo and load it into the truck, drive over 1,000 miles (gas, insurance, etc...) and then figure out how to unload it all and return the truck. The entire move costed me $1500 and all I had to do was carefully pack everything. Buy plenty of packing tape and boxes from Lowes/HomeDepot.

DO NOT DO BUSINESS WITH THIS COMPANY! THE 5 STAR REVIEWS ARE A COMPLETE LIE! while packing my belongings, one of the movers broke my table right in front of me and tried to hide the piece as if I wasn't watching! They gave me a set price on the phone, the moment the movers came to get my things, they were telling me about extra costs and having me sign things saying what I would have to 'potentially' pay for once they delivered. I was given a 14 day window, I am now on day 13 and I haven't heard a word about the ETA of my furniture! I called the guy who was in charge when picking up my furniture, he blatantly lied on the phone. He said he just spoke with someone two minutes ago who said they loaded my furniture on a truck, but he didn't even have a clue who I was or what furniture I was having delivered. Once he realized he was caught in his lie, he laughed and hung up the phone. I give this company zero stars! The price sounds good at first, but by the time they tack everything on, you would have been better off paying the money to hire a more professional company! It definitely looks like a lawyer should be contacted, too many of us are having the same issues!