The Armstrong Company

Our move went very smoothly. Our movers Mitchell and Corey were fantastic. They arrived on time and came prepared. They securely wrapped our glass tables and other items. Nothing was damaged or broken at destination. We were very happy with the service.

We used Armstrong for two cross country moves that involved packing, moving, and shipping both our household items and our two cars. Initially, we thought things would go smoothly because our emails and video calls with John, the president of the company went really well, and he seemed to have a good handle of our complicated move. Once our move got assigned to a coordinator, though, things started to fall apart, and both moves ended up going not as planned. Sandee straight up did not book the shipping for one of our cars, which we had no way of knowing until the night before when we realized we had received no information regarding our car shipment. When anything goes wrong, it is basically impossible to reach anyone at Armstrong by phone, and you just have to wait for them to respond by email and pray for the best. In our other move, they had put down that we would be packing everything ourselves, even though we had wanted the movers to pack it for us... and blamed us for this. Shouldn't this have been confirmed though, either way?

The entire process was honestly very difficult to manage, because Armstrong is basically a middleman company: your cross country move is actually being done with United Van Lines, but at your departure location and destination, there is a different, local company that does the moving (and packing/unpacking, if you requested that) for you. This makes communication with each of these separate companies very difficult. Similarly, moving your car is done via BlueStar, who then arranges a company to tow your car locally. Armstrong's role is simply to coordinate all of this, but their communication with both you and between all the different individuals involved is extremely poor.

Finally, the way they handle billing is not transparent at all. I have the sense that they are used to billing companies directly, and not individuals, but as a result of that it makes some of their billing policies not at all transparent.

They unloaded me a day before my appointment date. Quick unloading. Overnight parking available. The guys unloading me were nice and professional.

Moved from Atlanta to NY and got a call the morning of asking if I had packed my things, which I hadn’t because I got pack and load service. They were late, and the main crew guy ate his lunch in my house, then threw it in the trash can and packed the trash can. I found it when I got my stuff in NY.
Everything was thrown in boxes, with no organization. I had cleaning supplies with my plates, and they leaked, of course. Cleaning supplies with my lamp shades, and another leak. I was told cleaning supplies wouldn’t be packed, so I’m surprised that any of that was included, especially open items.
I’m missing items, and have no idea where they are. When the movers delivered my things, they asked if the movers who packed knew that I was moving, because it was so unorganized and most items weren’t marked on the inventory sheet. I’m surprised I have what I have, but really wish things weren’t missing.

The delivery guys in NY were super respectful and helpful, they did everything they could with the piles of things thrown into boxes, but I had to unpack a lot on my own.

Overall… I thought this was going to be an easy move having everything packed and shipped for me. At this point, I wish I had opted to pack and move myself because it was a disaster.

Edit: I also reported that one of my lamps was broken and haven’t heard a word about the process to replace it. And as a side note, Chantel was my contact throughout the process and I couldn’t be more pleased with her commitment to service. I don’t want this to reflect badly on her, as she was in constant contact with me and very helpful. This is just so disappointing about the packers/movers in Atlanta.