The Armstrong Company

I will update this review and stars once repairs are complete --
Armstrong was who was assigned to us when we chose to move cross country with United Van Lines. Hollie was our contact person and she is super nice, caring, and even called during the move to check on things which is amazing especially since we had some damages occur from both the packers on packing day and the movers on moving day. Hollie seems to deserve 5 stars for customer service. The two packers Kevin and Tom were super courteous and friendly and packed about 50 boxes of the fragile items (when we unpack will also update if anything broke). One caused damage to the ceiling but at least pointed it out to us, which we respect because accidents happen. The next day had 4 movers were all courteous. They caused about an 8 inch long damage to the wood on the side of the stairs, but none of them said anything and when we pointed it out (we kept asking them to tell us where they threw out the piece of wood chunk that came out so we could glue it back) they just wouldn't say anything at all - not even an apology! We told them accidents happen but please tell us where the chunk of wood went so we can fix. Finally the United driver went searching through all their trash and could not find it. So then there is the damage repair person Jenny Reese or Rice. She does not respond back. At first she had a repair person coming the next day, but then they couldn't make it and cancelled. Then the next person had covid and couldn't come. She was hard to track down, doesn't return calls, and doesn't give updates. I still don't think it's been fixed and it's been a week now. AND now the movers on the west coast caused deep gouges in the bamboo flooring in the new house after assembling a bed. ARGH! I cannot get a hold of this Jenny lady of course, so I need to start calling everyone at Armstrong Relocation until someone helps repair the damages caused by these movers. Accidents happen, but please communicate when things will be fixed! Will update this review with higher stars and details about the repairs once repairs are complete. Also, the United truck was supposed to come with a grandfather clock box specifically designed for grandfather clocks, but it didn't get in to the truck for some reason (United problem) but the movers seemed to have packed the clock ok so kudos to them on that one.

Recently engaged this moving company for a local move about 25 minutes away and couldn't have been happier. Our move coordinator, Holly, was on top of things the entire time and helped make some last minute adjustments based on some changes in furniture that was involved in the move. The movers themselves were also fantastic and very professional. Highly recommend this company and its staff.

I had a great experience with Armstrong. They held my goods in storage during transit for about three months and were very good about keeping in touch with me. They made arranging a delivery very easy and the cost was much less than I expected. The team that showed up for delivery were professional and efficient but also patient and sensitive to my needs.

Armstrong Relocation was fantastic. They worked with me in relocating my deceased mother's furniture and belongings. They were careful, on time and very professional at at fair price. Thank you Micky, Hollie and your staff for outstanding service.