The Moving Experience

Had a great experience with the moving experience. Aaron was a salt of the Earth type of guy with great communication and good vibes. His whole crew was very helpful and respectful. Would definitely recommend.

This is the WORST moving company I’ve ever dealt with. Like many others, they arrived late, half-finished the job, and held me hostage mid-move by demanding more money. ***Expect them to BLAME YOU for their failures, just like their response to every bad review on Google.***

I recently hired The Moving Experience to help with a move across San Luis Obispo, and I regret the decision. Despite accommodating a last-minute date change, the experience was disastrous.

They were scheduled to arrive between 8:30-10:00 AM on Friday but didn’t show up until 12:30 PM. They packed only two rooms and left the rest for the next day. On Saturday, they arrived at 9:00 AM and spent the day complaining about the workload—despite assessing it beforehand and providing a “Not to Exceed” quote of $1,710.

To make matters worse, they requested a change order for more money mid-move, and when I couldn’t figure out why, they left with the van only 1/4 full. They sent extra movers later, but by 5:00 PM, they left with our garage full of stuff, beds half-assembled, and large items like dressers and artwork still unpacked.

Even worse, they charged our credit card the full amount before finishing the job, and I couldn’t reach anyone for help. My family had to complete the move ourselves over the next several days, going back and forth (thankfully only a short distance) and setting up furniture that was supposed to be handled by them.

This was a completely UNPROFESSIONAL and STRESSFUL experience. Save yourself the headache—look elsewhere for your moving needs.

RECURRING ISSUES FROM OTHER 1-STAR REWVIEWS:
1. *Lateness and Lack of Communication*: They were hours (or even days) late, with zero communication or vague excuses.
2. *Incomplete Jobs*: Many reviews mention jobs left unfinished, with items left behind or not assembled.
3. *Price Gouging and Extra Charges*: Mid-move charges, holding belongings hostage until payment, and unauthorized charges are common complaints.
4. *Defensive Responses*: They blame the customer in every bad review, claiming the customer didn’t understand expectations.

***REVIEW PICTURES IS ALL THE STUFF THEY LEFT BEHIND AFTER 'FINISHING THE JOB'***

This is the WORST moving company I’ve ever dealt with. Like many others, they arrived late, half-finished the job, and held me hostage mid-move by demanding more money. ***Expect them to BLAME YOU for their failures, just like their response to every bad review on Google.***

I recently hired The Moving Experience to help with a move across San Luis Obispo, and I regret the decision. Despite accommodating a last-minute date change, the experience was disastrous.

They were scheduled to arrive between 8:30-10:00 AM on Friday but didn’t show up until 12:30 PM. They packed only two rooms and left the rest for the next day. On Saturday, they arrived at 9:00 AM and spent the day complaining about the workload—despite assessing it beforehand and providing a “Not to Exceed” quote of $1,710.

To make matters worse, they requested a change order for more money mid-move, and when I couldn’t figure out why, they left with the van only 1/4 full. They sent extra movers later, but by 5:00 PM, they left with our garage full of stuff, beds half-assembled, and large items like dressers and artwork still unpacked.

Even worse, they charged our credit card the full amount before finishing the job, and I couldn’t reach anyone for help. My family had to complete the move ourselves over the next several days, going back and forth (thankfully only a short distance) and setting up furniture that was supposed to be handled by them.

This was a completely UNPROFESSIONAL and STRESSFUL experience. Save yourself the headache—look elsewhere for your moving needs.

RECURRING ISSUES FROM OTHER 1-STAR REWVIEWS:
1. *Lateness and Lack of Communication*: They were hours (or even days) late, with zero communication or vague excuses.
2. *Incomplete Jobs*: Many reviews mention jobs left unfinished, with items left behind or not assembled.
3. *Price Gouging and Extra Charges*: Mid-move charges, holding belongings hostage until payment, and unauthorized charges are common complaints.
4. *Defensive Responses*: They blame the customer in every bad review, claiming the customer didn’t understand expectations.

***REVIEW PICTURES IS ALL THE STUFF THEY LEFT BEHIND AFTER 'FINISHING THE JOB'***

Personally I’d avoid for state-by-state. The movers who initially packed our truck did a great job, and we were really optimistic, so maybe local is their niche. However, after that point it was a poor experience. The communication was non-existent, we were drug along being told the truck was to arrive and it didn’t multiple times over weeks, and finally a month after their latest delivery day estimate it arrived. Once it did, you could tell our things had been poorly packed, with broken pieces, scratches and dings sorta like it was thrown in there. There also was no clear delineation in the semi as to who’s stuff was who’s.

The thing is, we’d have been understanding had we just been informed. We called so often and got no one. There were vague excuses about brake lights… but as a moving company you deal with trucks daily and it doesn’t explain six weeks total of time. Their own policies, particularly about updates in writing were non-complied. Honestly, all that aside because I’m well aware sometimes things just don’t go as planned, I’d say their greatest fault is just the lack of compassion and empathy for their customers’ experience. We just needed someone to fill us in so we could plan accordingly and not wait for the truck to arrive multiple weekends and only to have it not. Moving is stressful and they made a stressful life event much worse by not communicating and that’s the real issue here. Like I said, I’m sure they may be great locally, but I’d avoid for state-to-state.

Personally I’d avoid for state-by-state. The movers who initially packed our truck did a great job, and we were really optimistic, so maybe local is their niche. However, after that point it was a poor experience. The communication was non-existent, we were drug along being told the truck was to arrive and it didn’t multiple times over weeks, and finally a month after their latest delivery day estimate it arrived. Once it did, you could tell our things had been poorly packed, with broken pieces, scratches and dings sorta like it was thrown in there. There also was no clear delineation in the semi as to who’s stuff was who’s.

The thing is, we’d have been understanding had we just been informed. We called so often and got no one. There were vague excuses about brake lights… but as a moving company you deal with trucks daily and it doesn’t explain six weeks total of time. Their own policies, particularly about updates in writing were non-complied. Honestly, all that aside because I’m well aware sometimes things just don’t go as planned, I’d say their greatest fault is just the lack of compassion and empathy for their customers’ experience. We just needed someone to fill us in so we could plan accordingly and not wait for the truck to arrive multiple weekends and only to have it not. Moving is stressful and they made a stressful life event much worse by not communicating and that’s the real issue here. Like I said, I’m sure they may be great locally, but I’d avoid for state-to-state.