The Parking Depot

Had a reservation for a 15 ft. truck I made on Friday before I needed on the next Saturday, talked to someone at the location about a 10 ft. truck because that's all I needed. He told me he thought he had one and he'd call me and let me know. I didn't hear from him so I called 5 times over the week and left 4-5 messages, but no call back.
I drove 3.5 hours to the location to move my son back home and when I got there I didn't have the 15 ft. truck available. The reservation was switched to another location in Bluffton, which was roughly 45 minutes away. I was never notified, no email, no phone call, NOTHING! I was obviously not happy and the guy at the counter basically told me he didn't care and it wasn't his problem, which made me even angrier. I asked him for the owners phone # and he wouldn't give it to me or even call the owner. I called another dealer in Beaufort and he told me they oversold the entire market, which has caused a lot of problems, and he didn't have any trucks either but he at least he answer the phone.

He gave me a traffic phone # and they told me the only one available was in Bluffton but now I couldn't pick it up until 2:30p which wasn't acceptable.

Bottom line is there was no accountability at the Parking Depot and they ddn't care at all. DO NOT RENT A UHAUL from these guys at all! I drove over 7 hours total and didn't get the move done becaause of their error and spent time & money in the process.

Terrible service and attitude! I gave it one star because I had to but they deserve none!

We've used The Parking Depot for two years, leaving our car there and renting trucks.

Ryan has come through for us time and time again.

Our last rental, Uhaul on the day before our move said no 26-ft truck was available at our reserved Uhaul location, set the month before. Uhaul customer service said one was available 40 minutes away. It wasn't. Finally told one was available an hour away. So we would have to pay for the gas to bring it back!

We also had a crew that hired that would be sitting there waiting for my return, being paid!

We called Ryan at The Parking Lot and within an hour he found one for us and had it sitting on the lot. This isn't the first time Ryan has saved our moving needs.

I firmly believe Uhaul corporate doesn't care, but Ryan does!

I would use Ryan and Uhaul every time here in Beaufort!!!!!!!!!!!!

Friendly service