Thompson's Moving Inc

We used Thompson 2 years ago and were so satisfied that we decided to use them again for our move last month. Unfortunately, this move did not go as well. Our brand new hardwood floors were scratched when the movers used a dolly. Several of our items were broken and despite me spending hours labeling boxes, most of the boxes were just left in the garage and it took me hours to put them in the correct rooms. The worst part is that I have reached out several times to discuss the issues I encountered as well as determine how to replace our broken items and have heard nothing in over a month.

UPDATE: finally heard back from the company. Apparently the contract says that they need to be put on notice in writing within 48 hours. Due to the fact that I sent my first email 72 hours (but told them of the issues in person on the day of the move) they do not want to fix any of their mistakes. I would not recommend this company for any future moves.

We used Thompson 2 years ago and were so satisfied that we decided to use them again for our move last month. Unfortunately, this move did not go as well. Our brand new hardwood floors were scratched when the movers used a dolly. Several of our items were broken and despite me spending hours labeling boxes, most of the boxes were just left in the garage and it took me hours to put them in the correct rooms. The worst part is that I have reached out several times to discuss the issues I encountered as well as determine how to replace our broken items and have heard nothing in over a month.

UPDATE: finally heard back from the company. Apparently the contract says that they need to be put on notice in writing within 48 hours. Due to the fact that I sent my first email 72 hours (but told them of the issues in person on the day of the move) they do not want to fix any of their mistakes. I would not recommend this company for any future moves.

Sadly, we did not have a positive experience. The owner came pretty quickly and surveyed the move. We were told we’d have an estimate next day… it took almost a week with multiple emails and calls in between and no response. In the end we went with another company, less expensive($15k less!!), great communication, quick turn around (even with Christmas around the corner!) packed and delivered 300+ miles away within 24hrs!
We were convinced by reviews that Thompson’s was top notch. Unfortunately, it was not for us.

Sadly, we did not have a positive experience. The owner came pretty quickly and surveyed the move. We were told we’d have an estimate next day… it took almost a week with multiple emails and calls in between and no response. In the end we went with another company, less expensive($15k less!!), great communication, quick turn around (even with Christmas around the corner!) packed and delivered 300+ miles away within 24hrs!
We were convinced by reviews that Thompson’s was top notch. Unfortunately, it was not for us.

This was my second time using them and was again NOT disappointed in the great care and service they provided. The team that moved me was outstanding and worked like true professionals. I would highly recommend them and I will be using them again in the future. Thanks for the outstanding job.