Thoughtful Moving

Our experience with Thoughtful Moving was absolutely amazing! Chris and Norman helped us move from our apartment to our new home, and they went more than out of their way to make our move completely seamless, easy, and extremely fast! They were attentive to each piece of furniture and box they moved, and thoughtfully wrapped each fragile item, such as our TV’s and glass entertainment shelves. They were also just great people - The conversations were flowing and they were both just absolutely genuine people which just helped the move breeze by even faster! We couldn’t have done our big move without them. Couldn’t recommend them more!

We were quite happy with the movers getting our heavy furniture from one house to another. But when we discovered that something was broken (our clothes washer drain hose became crushed - unfixable - had to be replaced and that they had hooked up the water lines backwards...) we no longer had that warm fuzzy feeling. The company claims to be licensed and insured with trained professionals.
I called the company, first, to make sure I could place a complaint and ask for reimbursement, but was given an email address to use to place the complaint. I, then, emailed the company twice with my information and the pictures of damage and all I got in response was crickets. I explained that the money that was going to be charged to us to have it fixed was waived because of the warranty. But requested that we be compensated for having the inconvenience of needing to take our clothes to a laundromat until our washer was fixed.
Apparently, once they get their money from you, they don't care about the condition of your stuff!

First of all SCAM ARTISTS!! stay away. I checked with veterans and they never even heard of them, nor have they EVER received a donation.
See that's the sell appeal. I thought I was helping someone through using this company.They were supposed to be to me at 9am, showed up at 5:30 with a rented Penske truck! They didn't know how to load truck so of coarse they couldn't fit all my belongings.
Now it's after 11pm and they hand me contract which is totally different than the one I have and $220.00 more, and they want cash when they told me credit cards were accepted. Tried calling Antonio who scammed me many times throughout the day and evening and only got voice mail.
The owner Manuel is a joke, very unprofessional! They should all be arrested.
The next day I call ELITE POWER MOVERS, they were awesome!! Arrived on time wrapped all furniture and were finished in less time than 2 hour quote which saved me $50.00

Awful customer service. Gave me the hard sell after I said I'd get back to them. Less than 10 minutes went by and I changed my mind and sent an email asking for a refund on my deposit. Their response was I had to cancel 7 days in advance. Today is March 2nd. My move was scheduled for March 9th. I don't know what math they use but that's 7 days to me! Crooks! Stay away!

Excellent service from worker Danny lopez , very professional and helpful with my moving. :)