Tommy's Towing & Transport LLC

I’ve left a review for Tommy’Towing before but felt I had to share yet another awesome interaction

I called again to have my GTO towed to my mechanics place. I usually stay behind in case they need help (they never do) but had to have my wife step in as I was off to work. The engine is out and a tire is flat so help is needed to push the old girl (car not my wife) out the garage. There is also a ditch which makes it very difficult to push past

She FaceTimed me to show a single person, 40s-50s doing ALL the work. When I asked her to help she said the man asked her not to, as he would handle it. Talk about chivalry!

I had to call Tommy to praise his worker for his, well, hard work. Turns out, it was the owner himself who did that. 50s years young and strong as hell, he showed up personality himself to make sure my baby got to where she needed to go (again the car, not the wife ?)

In all seriousness, Tommy Towing is an all around class act, professionally ran business with manners to match!

Thanks Tommy, I owe you pizza AND a beer! This is my 5th or 6th time using them and it won’t be the last!

Had a great experience with them, very communicative and careful to not damage the car when loading on the tow truck. Will use again in the future

I was in the transmission and drive train industry for over 35 years. Seen a ton of towing companies. These guys are absolute Aces!! Very well equipped, excellent communicators and just really great people. If your stuck, make Tommy's your first call...

Super quick service, helpful and friendly driver!

We have a 2014 Model S Tesla with air ride suspension. On Feb 6th, the main battery completely died. Unfortunately, when the battery completely dies on a vehicle with air suspension, just like the Mercedes, the rear airbags can deflate. This caused the rear of the car to sit a bit lower to the ground than normal. I originally requested a tow with a flatbed truck from AAA on Thursday, February 15th.

The service order was sent to Hadley Towing in Costa Mesa, and the driver of Hadley Towing arrived in a regular tow truck instead of the flatbed I had requested. He looked at the vehicle and complained that he could not tow it because the vehicle had been modified “like a low-rider'. I tried to explain that the car had not been modified and that the airbags had deflated, and I simply needed the flatbed truck as I requested. The driver was rude and told me to call back into AAA to request another truck, and he left.

I called AAA back again and requested a flatbed truck again. Hadley Towing sent out another driver in a flatbed truck, who then said that he would not be able to get the vehicle onto the bed without damaging the rearend, and he suggested that I request a regular tow truck with dollies instead. He told me the car was “too modified” to tow, at which point he proceeded to call his supervisor, who told me that it was going to cost extra to have the car towed plus additional mileage. The supervisor also demanded that I sign a damage waiver and said that they would not be responsible for any damages to the car. I told the supervisor that the car was not modified and that I refused to agree to pay the extra fee, so he hung up on me and his driver left.

I contacted AAA again and requested that they send a different service provider. I tried again all day on Friday the 16th and unfortunately AAA was unable to find another provider. I attempted to schedule it with AAA again several more times on Saturday, the 17th after waiting all day again, by the end of the day, a supervisor was only able to schedule a pickup for Tuesday, Feb 20th at 9am.

However, at 9am on Feb 20th, no one showed up at the scheduled time and I had to contact AAA yet again.

After taking 3 days off work, after countless phone calls to AAA, numerous conversations with multiple supervisors who kept telling me that my service request was outside of their coverage, it seemed that Hadley towing had convinced AAA that I needed special equipment to tow my vehicle and that my vehicle was too difficult to tow. AAA advised me to contact a service provider myself and to get re-imbursed for the charges.

On Thursday Feb 22nd at 9:12am I contacted Tommy’s Towing in Huntington Beach and I explained that I had a Tesla with air suspension, and Tommy knew exactly what to do. He sent a driver with a flatbed truck to me within 3 hours. The driver, whose name is Delta, was confused as to why I had such a hard time getting it towed. He said that the previous tow truck drivers must have been very inexperienced or completely incompetent because he did not need any special equipment aside from stacking some pieces of wood to create a ramp at the lip of the flatbed truck. I did not need to sign a damage waiver and my car was carefully loaded onto truck within 15 minutes and delivered to the repair shop within 30 min. So they accomplished in half an hour, what AAA and Hadley Towing could not do in a week. 10-Stars***********