Trailer Rental at U-Haul

I made a reservation at the Uhaul 1 1/2 miles from my house. The day before I was to pick up the truck I was informed they did not have my truck & had to drive 15 miles (45 mins.) to pick up the truck in Hendersonville, NC. The 2 women there were not helpful and incompetent. When I got home & checked my email receipt, I noticed the contract was for a completely other truck. When I called to let them know to re-issue a new contract with the correct information, no one answered. I spoke to customer scheduling in North Carolina (also not helpful), they would not issue a corrected contract. I then called customer scheduling In Bangor, Maine who sent me a corrected contract. Bangor, Maine U-Haul was great!! They could teach North Carolina U-Haul about customer service!! Obviously, they have never been trained properly in Hendersonville! RENTER BEWARE!!

My entire experience with U-Haul was terrible. My location was switched multiple times. On the day of pick-up, I contacted the location on Sweeten Creek Rd. in Asheville to confirm my reservation and AGAIN was told they didn't have a truck. This was 1.5 hours BEFORE my scheduled pick-up time. After speaking with multiple people that work in 'traffic', I was finally assigned a pick-up location that ACTUALLY had my truck. The location was 30+ miles in the opposite direction from where my destination was located. I have used U-Haul many times in the past, but after this very stressful experience, I will no longer choose U-Haul.

At pick up we couldn't get the mobile check in to work correctly, so went inside and the staff at U-haul Hendersonville we're so polite & quick to get us processed at counter. After filling up on gas then getting home to begin loading, we quickly realized we had to have something a bit larger to fit our family's belongings. This location went out of their way to accommodate us when we had to unexpectedly switch our rental after we had already left the property with the cargo van. After calling the location to ask if they had something larger, we were told no. But Aliyah went above & beyond by searching for something else at another location. She found us a little bigger truck, secured the rental & told us to bring the cargo van back so they could us get relieved of the rental contract ASAP in order to afford the larger truck we needed. They only charged us the cost of milage & couldn't reimburse for the Safe Move coverage, but I guess it's a pretty fair bargain considering they could have kept all our money. VERY impressed with this location and best experience with U-haul by far!