Tru-Pak Moving Systems

PLEASE do not pick this moving company!! We hired them in November of 2022. After the move, we noticed our washer and dryer had been badly dented, in the front, in the exact same area, on both pieces. (We, of course, paid for their insurance to cover any damages that might occur during the moving process.) We filed a claim. The first person we spoke with, Margaret Tallent, was supposed to handle our claim from start to finish but 'something' happened and we were passed to Heather Rasch. We didn't hear from her for several weeks. We had to run her down just to get updates on our claim. When she did finally call, she was disrespectful, sarcastic, and very unprofessional. We were told the replacement parts could not be found for both, our 1 year old washer and dryer set. Tru-Pak offered us a check in the amount of the cost of our washer, but not our dryer. We told them since both items were damaged, both should be replaced or paid damages for. We asked to speak with the owner of the company, Alison Siegel, since we could not make headway with her two employees, she refused to step up and take responsibility for the damage her company has caused to our washer and dryer. They literally want to pay us for damages to cover the amount of one item, not both. We asked for both the washer and dryer fronts to be replaced or both to be paid for. We have received no reasonable offer and this company continues to behave in a very unprofessional and very immature fashion. PLEASE save yourself from the awful headache we are now forced to deal with from this company, by not choosing them for your moving needs. What a complete and utter nightmare for something that should be simple to remedy. Especially given the fact we paid for the insurance coverage!!!

Tru pak is changing lives. They are a company that has a diverse workforce. They are experienced in kindness, integrity, and treat all people equal.

Wally is a good guy. He offered me an opportunity to have a better quality of life.

I had an exceptional move! Everyone was very personal and professional. The packing, loading and unloading were performed in a timely matter and I did not have any claims.