Tru Solutions Utah Moving Company

JJ and Larry did a great job! Super fast and efficient!

It’s been about a year since I had this company and now that it’s time to move, I realized I didn’t leave my review. Here’s just a few things the back office did to piss me off: They lied about the quote, there was a deal that the company was promoting that was included in my quote that I did not get, sent an extra guy (without my permission/request) and made me pay for it, just overall a crappy experience and made me not trust any moving company.
The movers, however, were FABULOUS. They even told me this company tends to scam often and were really apologetic. They were great with my stuff and super fun and kind. They should go to a better company in my opinion.

I moved at the end of March. The movers showed up nearly 2 hours late. I did appreciate that they brought additional crew to try and make up the time, but the packing was inconsistent and led to damage of several items, including a blender blade that stabbed through a box and then gouged my dining table when the box was placed on it was they were unloading. My move was insured so I filed a claim the next day. I got a follow up call where I was told I was a liar and that the damage couldn't have been caused by the movers, despite having photographic proof of items before and after the move, as well as them noting the damages during the move in and talking about it with the supervisor on site when I noticed things like dents to the walls or the blender blade.

It's now been over a month and I've had to extract updates from them, and the excuses contradict each other. When I finally got ahold of someone last week, I was told that most of my claims were being denied, and when I tried to talk about why, Larry threatened to hang up. I'm glad the call was recorded, as the behavior was unacceptable.

It didn't need to get personal. Things happen and that's what insurance is for. I was told that I'd receive a docusign for what portions of the claim they are covering, which still hasn't arrived. Committed SLA was the next day.

My calls now go straight to voicemail and I haven't heard from anyone for a week. No response via email either.

Stay away. It's clear by how they handled the post-move that they're aware of the lack of quality they have in their services, and have no intention of standing by their work.

I'd be happy to speak with someone at Tru Solutions to get things resolved. Feel free to reach out.

After being quoted a specific amount for my move (including having their estimators come to my house for an hour to verify the quantity of belongings), the final price ended up being more than double than the original quote. My original quote was around $3000, and my final payout was over $8000.

On top of that, their employees seriously damaged my stairs and broke multiple pieces of furniture. Those employees were fired supposedly, but not removed from the job site as one of them was living in the moving truck and had nowhere else to go.

The entire time they were moving slowly and taking their time, as well as using as many boxes as possible while not packing them carefully, driving up my costs even more.

I might be able to overlook some of these things, but then I was told that I needed them to store my belongings in their storage facility overnight with no explanation as to why. Ultimately the local police were called multiple times as they tried to drive off with my belongings to go to an unknown location. Sounds like attempted theft to me and to the local police.

Once my items were finally placed in the correct location (after 3 days of constant issues and paying more and more every day), I filed a damage claim for my damaged items. I (wrongly) assumed that because I had paid for the additional damage insurance that this would be a simple process since I had all of the original receipts and documentation of all the issues and damages. Jokes on me, it's been over a year now, and not only have I never recieved a single call back, now their customer service email is turned off.

Thanks Trusolutions for being the single most scummy and disreputable company I've ever had the misfortune of dealing with. Oh. And their 5 star reviews are fake, most have never reviewed anything else ever.

Larry and Moe were SO helpful, so grateful for them.