True American Van Lines

SCAM ALERT!!!! FRAUD ALERT!!!! BAIT AND SWITCH!!! FAKE 5 star reviews!!! They will grab your belongings then hold it RANSOM!!!! No matter how they try to reply to this review know that I have tried my best to just get a single true answer about time, location, care of my belongings…..No communication. Moving coast to coast. I had to load half of my stuff myself up to the truck. They came early to grab our stuff on October 6 when we were planning to move October 16th. Saying this would allow for delivery the same day we were to arrive at our new house. They told us our delivery would be on or just after October 22nd. Writing this December 15th and they have been lying to me the whole time. Jacked up prices after showing up to grab my stuff. Tracker shows my stuff still on the wrong coast and in fine print they say they have 30 BUSINESS days after first available date of delivery. Like talking to their sales guys to get a plan set was just a waste of breath. They do not care about you, your time, your belongings. They even managed to break my furniture loading it into the truck. I can only hope I haven’t given them money for nothing.

ZERO stars! DO NOT USE - we never got our items! BEWARE they are a moving broker (not an actual moving company) and take NO responsibility if the actual moving subcontractor they use does not deliver your items (ever). We had an interstate move in July, the truck driver got into an accident on the road, and all of our life's belongings were placed in a tow yard for MONTHS! They did not give us any updates, tell us where the tow yard was even located, or help us get our items delivered! Their customer service manager is rude, insensitive, and lacks any compassion. We ended up having to pay again for different movers and trucks to get our items ourselves from the tow yard in October.

Avoid at all costs.

This company is obviously ran by people with no conscience. How dare you prey on people in such a stressful time in their lives. I hope you get sued and get shut down. Shame on you.

Gives excuses after 45 days of not delivering belongings. Still have not delivered.