True American Van Lines

Stay away from this company. If you choose this company as your movers trust me you will be in big trouble. I have never interacted with any company which handles the business in a horrible way like they do in my whole life. They will damage your furniture. Please don't fall for their reasonable price. That won't be your final estimate. You will end up paying more. Jordan, Donna, and the customer service lady who handles quality assurance everything looks like a scam. I wonder how the company is still keeping the license active. The drivers they hire are extremely unprofessional and try so hard to get more money from you.

GREAT CUSTOMER SERVICE

Update 10/2024: no compensation for our broken items. Still regret ever using this company. BEWARE.
If I could give zero stars I would. Chosing this company is probably my biggest regret to date. This process has felt traumatic. We were told by the sales department that our stuff would be delivered within 4-7 days from our first available date of delivery. Our first available date was Oct 1st. Guess when they finally got around to delivering our furniture? Today! Nov 19th! I am livid as I am reliving this to write this review. We moved to start a new job and we're recent graduates so money has been tight. I had to buy a whole new work wardrobe because I only packed for what I was told - 4-7 days! I had 3 weeks before work and called the company almost every day during that time only to get a lot of words and empty promises. Then they finally got around to delivering it after our attorney sent a letter. If having to live in an empty house and sleep on an air mattress for 6 weeks wasn't enough, they tried to increase our balance at delivery and, when we challenged this random upcharge, they threatened to have the driver take our stuff back to whatever warehouse they have been holding it hostage. It felt like theft, so I called the police. The officer was super patient and, of course, this was a civil matter and the office couldn't do much but he was helpful in mediating the situation. We eventually worked out after HOURS of back and forth and a lot of tears from me. This company will reel you in with a low price and then take advantage of you when you're desperate to have your belongings. If I could give this company a review with negative stars I would. Do not believe these bogus good reviews that clearly the owner's friends have written. DO NOT BOOK THIS COMPANY!! They are are disrespectful, malicious and WICKED. Also, many of our things are broken or torn. Our 65' tv? Came with only one leg. I hope it turns on. The tv console? Seems they had it standing on its side on a screw. So now it has a screw indentation along with a whole lot of scrapes and scratches. Terrible terrible terrible business. Stay away from them. I can't say enough about the absolutely horrible experience we had with them.

Edited to add about our 65' tv. It came with one leg broken off and the screen cracked. When we turned it on, it did turn on but had bubbles where the screen was cracked. We are so disappointed with how our things were handled. I HATE this company and hate that we had to go through this terrible experience.

PLEASE STAY AWAY FROM THIS COMPANY. They ask for a deposit and 'lock in a price' which changes 3 days before your moving date, then you lose your deposit as you can't cancel the contract 3 days before your move. Jordan and David are very rude, David told me my bank will not help me if I dispute the charge as they didn't ask me for an increase in price in writing. DON'T USE IT.