Two Men and a Truck Moving

They did as little as they could, were extremely rude, and to top it all off stole my $300 Versace sunglasses. Would give 0 stars if possible.

Moving is always stressful. Among everything else I had going on I managed to accidentally schedule movers on the wrong day. Mary called me and told me that they would be able to get a crew out on the day I needed them. The crew showed up 15 minutes later and were super quick to unload the larger objects I couldn't move on my own. They helped to make the moving process a lot easier and I would definitely recommend their services!

I hired Two Men and a Truck to move a large sideboard that took me 3 years to custom build. The result was a damaged wall, water stains a scratch on the furniture piece, and very neglectful treatment by a manager of Two Men and a Truck named Mary Fisher. I would not recommend them and if you are the franchise owner, I strongly suggest that you find another manager to handle customer issues.

My wife and I Two Men and a Truck pick up the sideboard and deliver it finisher in Roseville. We felt as though we needed a professional to ensure it arrived without any incident. Since this piece was custom made and it was not greater than $10K, the minimum required for extra insurance, we did not purchase extra insurance.

The movers arrived early in the morning and had the job of moving the piece up a straight flight of stairs, into the garage, and onto the truck. They explained to my wife that they would not wrap the back veneered plywood panel until it was loaded into the truck. My wife was at the bottom of the basement stairs while they moved the piece out to the truck. When she came upstairs, the driver asked her to come outside right away to sign the paperwork so they could be on their way. They also asked for a tip, which my wife tipped them 15%. My wife left our house after they were finished and when we returned home from work that evening, I noticed chipped drywall on the kitchen wall and the furniture finisher called me to tell me that there was a scratch and water stains on the back panel of the sideboard. The result was a damaged wall in our kitchen, water stains and a 6” scratch on the back piece of the sideboard.

My wife drove down to Roseville to take a picture of the damage the next day and submitted photographs to Two Men and a Truck, as requested by Mary, the franchise manager. Mary was very matter-of-fact and uninterested. She implied that she did not believe our story that this incident occurred, despite us sending the photos to her. Despite having all of the information she requested, she wanted to go to the furniture finishing shop herself to obtain more information, including weighing the piece of plywood so that she could provide compensation at a state-minimum level of 60 cents per pound. To save you the calculator trouble, this would have been about $27.00 to replace a piece of plywood that cost me about $300 to have made, not including my time of picking it up and machining it. We asked her not to go out to the finishing warehouse out of respect of the owner, who said this would be disruptive of her business and would probably cost us more money to pay for her extra time of meeting with Mary.

Mary told us a drywall repairman would contact us within 48 hours. After 3 days of not hearing from him, we had to contact Mary who eventually told us he was on vacation for the week. He did show up 2 weeks later and did a nice job with the repair.

Eventually, I got tired of dealing with Mary’s lack of interest and follow-through and contacted corporate headquarters for Two Men and a Truck. The representative informed me that all franchises are privately owned and any resolution of disputes was left to their discretion. The representative told me that I would hear from Mary within 48 hours. She never contacted me. The representative called me back 4 days later to tell me that Mary agreed to reimburse me $50 toward repairing the plywood and also returned the 15% tip.

In summary, the above story clearly demonstrates how this franchise will handle any incidents during your move. I would highly recommend you seek out a company who stands behind their work and is interested in making things right when mistakes are made.